Windsor, Canada
1315 Lauzon Rd
N/A
+1 5199487727
Toilets
Wheelchair-accessible toilet
Dr. Gunj and staff were quick, professional and very pleasant. Very happy with the quick care they provided for Titan on superbowl Sunday during a pandemic. Thank you for everything you did for our pup tonight
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I am absolutely disgusted with the lack of professionalism and communication with this place. I had made an appointment at 3PM, I arrived 5 minutes early and checked in on the phone. They said they would come out and get our dog when the room was ready. At 330PM we were still waiting so I called, they said they were a little behind, no apology issued. I called back at 4PM and the response I was given and I quote \well it's better than an 8 hour wait at Walker\. Well I have no clue what that has to do with me. It was -7C and I understand it's during covid but at least have the courtesy to call and give us an update rather than leaving is in our car, we would have gladly taken a ride to Timmies. I asked for them to print my file so I could find a new vet, the clerk that came out was nice and said she understood but once again quoted the 8 hour wait at Walker. She offered for me to call the owner. I found out they had multiple appointments for the same Vet at 3PM and a person who pulled it 10 minutes after us got in before us. We will miss DR Reese but this treatment is completely unacceptable. Never again!
Have only went once in an emergency situation. The way everything was handled was amazing. They take the time to make sure your animal/s feels safe in there care/presents. Only thing I wish was better would have been the vet explaining things better (more to the point).
The wait wasn't bad the veterinarian was actually very nice and took the time to explain. My only issue is the staff that comes to you in parking lot needs to be more aware of the situation were in currently. never wore a mask and comes right up on you should be more considerate of customers.
Ask for Dr. Malovec—you will not be disappointed. My cat, Mrak, had a slim chance to live (kidney failure, ruptured bladder) and, despite the odds, the doctor did everything he could to give him a chance. He kept me informed at every step of the process and communicated information clearly. He also stated the facts—he didn’t instill false hope. Mrak has a long road to recovery ahead of him, but he’s alive and at home with me thanks to Dr. Malovec.
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