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Bluewater Pools & Spas

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Windsor, Canada

bluewaterpools.ca
Swimming pool supply store

Bluewater Pools & Spas Reviews | Rating 4.1 out of 5 stars (5 reviews)

Bluewater Pools & Spas is located in Windsor, Canada on 2531 Dougall Ave. Bluewater Pools & Spas is rated 4.1 out of 5 in the category swimming pool supply store in Canada.

Address

2531 Dougall Ave

Phone

+1 5199698561

Service options

Kerbside pickupIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Paul Brouwers

Top notch service.The staff is always ready to help. Purchased a hot tub in the spring and delivery was great. Our place was very hard to get to, but the guys did an excellent job. Now we can enjoy our relaxing tub with our river view. Also, you have to check out all of the home and backyard accessories. Great ideas for inside and out. Please go see them, you will not be disappointed.

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Pat Robak

Been dealing there for over 20 years with Bob and Mike, now Mike and Margaret; Mike always know my name ? Margaret is busy and seems slow to return emails / texts but she is busy, especially now; well worth the wait she had great ideas. Had an in-ground pool installed replacing our above ground pool June 15, 2020, what a great experience overall from initial meetings to final product 15 days later. Great crews, but too many guys named Chris or Jay to keep track of. We used our own electrical and gas contractors, the only issue is Bluewater supervisor Chris (awesome guy) is to busy scheduling all his jobs; scheduling my contractors was not done smoothly. We got it done but I really think Bluewater should insist you use their contractors solely to help things move along more smoothly. We have to mention Martin and his crew, the concrete contractor with Bluewater, good at what they do and gives you GREAT ideas and finished work. Yard finishing not yet completed but, we are able to really enjoy the pool and spa you all helped install. Sure sometimes staff at the showroom may take time to get to you, they do have other customers also expecting the same service you do. Simply ask when they have a moment to come and help you. Thanks again to ALL involved in our recent pool install and especially Mike for so many years of friendly service. Patrick & Lori

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Monique Beausoleil

I purchased a hot tub from Blue Water and had it hooked up this week. Margaret was fantastic to deal with. She and here staff are more then helpful and friendly. So far nothing but a great experience! Would highly recommend.

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Marcy Boles

We were really excited to get our new pool liner installed by Bluewater Pools. From the beginning, our experience was pleasant, I was able to reach out to Tammy by email and received a response almost immediately. We curbed our expectations as this was at the beginning of the COVID-19 pandemic. We paid half of the price of the liner on April 15th and were told we would be contacted, most likely last minute, about our installation date. Fast forward to June 4th, I emailed Bluewater to see if I could at least get a ballpark date for installation as we had planned other renovations in that area. The response was, although apologetic, the same: no date, last minute notice will be given. My main issue with this is not following up with us. Customers shouldn't have to reach out to you to make sure you haven't forgotten about them. I understand the pandemic had put a strain on manpower but sending an email to reassure your customers takes only a moment. Cut to June 15th, our pool liner was installed and looks amazing, the crew were very friendly and fast. We were told they would need to come back to install the rings for the rope and they would be back in a couple of days. Fast forward to July 6th, we were billed for the total amount of the liner although the rings were not installed. We followed up with Tammy and informed she would follow up. In the end, no one ever came back to install our hooks. As far as I'm concerned, the job went unfinished, which is unfortunate for them because we had planned on buying a safety cover from them but instead we'll have to look elsewhere. Overall we're super happy with our liner, the installation crew, but very disappointed with the management.

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Carolyn Smith

Great service! Ordered a safety cover with blue water and not only where they on time with the pool closing, it is a great product. They worked with us to ensure it was a good fit and professional installation. Very happy with our new cover and the service the team at blue water provided! Great job!

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