White Rock, Canada
1316 Johnston Rd
N/A
+1 6045358278
This place doesn't warn you ahead of time, so after your pet has been groomed and/or had another service done, they let you know that they only take cash or e-transfer, even though they have a debit machine available. Super weird!! The first time, they said their \machine was down\, which is fair enough. Thankfully I had the cash available. Not sure why they don't pre-warn people. The issue is that every other time since, we make sure to ask if their debit is working BEFORE we hand our dog over, and every single time since, they say they don't accept debit in spite of the visible debit machine. Something weird is 100% going on with this place.
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I live right nearby and thought I'd try Critters and Friends out. They are primarily a grooming place, so I figured they couldn't be any better/worse than Petsmart. Besides, it was 70 for complete care compared to Petsmart's 120. What a mistake this was! The owner, although very contrite about the whole ordeal, wasn't the groomer on this day. The problem was the complete ineptitude and unmitigated incompetence of the groomer. In the photos you can see that she literally cut him so hard with the clippers that he was bleeding (and in so much pain back at home). You have to be screwing with me that a groomer doesn't know when they've clipped skin? I mean, I'm sure Rook (my dog) winced or yelped, so then not only did this happen to one ear, but to then do the exact same to the other? Really? I thought his excitement to see me when I picked him up was simply his wistful exuberance, but it was probably his relief and excitement at getting out of there. Additionally, the grooming was third rate at best. In the photo you can see how one leg is trimmed while the other is long. As well, the flowing curly hairs on his haunches, which I wanted kept, were shaved off (very poorly done, I might add). Not only would I not recommend Critters and Friends for pet grooming, but if you find yourself having to use their services, then please ask for a groomer other than the one who butchered my poor Rook. Look at his face, who could honestly do such terrible things to such a wonderful animal.
I take my long haired tabby here to get a lion cut 2 times a year and the woman does an AMAZING job with him. She is the best and is so good with him. I drive from Vancouver. Her pricing is very reasonable.
I took my two cats here today and the staff were unbelievably amazing with them. My kittens can be very nervous clients but Diane and her team were so kind and patient with them. They are Himalayan so they have very long fur and have a tendency to matting. The team took care of all of those issues as well as nail clipping, bathing and blow drying. What a lovely spa day my babies had!! I highly recommend Diane and her team without hesitation. Thankyou to all of you ️
I recently moved into the area and it is not always easy to find a cat groomer. In the past I have had to juggle appointments with my cat and dog with many places only having limited cat appointment times. However, they were most accommodating and took them both at the same time! I really appreciated that and will definitely be back. My wee beasts came out looking quaffed and happy.
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