Whitby, Canada
50 Thickson Rd S
$$
+1 9056682090
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
What a great experience! You can’t go wrong at this location. I really want to thank a few people at the Thickson location-Angie, helped me pick out the right thing for me. Holly, the one who helped us pick the right child seat. Plus each visit is pleasant and all the staff is very helpful.
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I just want to give a shout out to three ladies in the baby registry/baby department. One lady, who has grey hair was awesome! She answered all my questions and guided me to make the right choice for a stroller and car seat. Secondly, Stephanie! I think I must have annoyed her when I was making my registry but she is incredibly knowledgeable on all the products! She gave many suggestions and never pushed me to add something if I didn’t feel comfortable! What a great person! And lastly, Holly! She conducted the car seat installation for my boyfriend and I. Wow! She was funny and again, she knew what she was talking about! She prepared us mentally knowing my baby will be safe in the car seat. Thank you - this is proper customer service!
Lisa and Angie were just amazing. So helpful and knowledgeable about all the products they sell. Would highly recommend this location
Dealing with returns from our baby registry has become extremely frustrating here, they've recently changed their policy apparently. We had some bottles purchased for us off of our registry and ended up using a different brand. We took the paper that was given to us with the bottles which that the order number and total, we were told this is not a receipt and not good enough for a refund, but they will do it for us this time (as if this is some big favour to us). What is the point of a registry, where we direct people to come spend money there, if the registry provides little to no actual benefit?
Do yourself a favour & drive to the Pickering store. Most (I did say MOST) of the staff are very unhelpful & not too bright. I returned an item & the cashier actually signed my return slip, with her own name & gave it back to me! I didn't notice this until I got home. On another occasion the staff would not return a defective item. Which to me is a legitimate reason for a refund. I brought it to Pickering, where the staff was very helpful & exchanged the item, no problem. The store is seems very u organized, when compared to the Pickering store. Not to sound biased about the store in Pickering, but that & Whitby are the only 2 stores I've shopped in & there is zero comparison, in my eyes.
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