WestJet Cargo

Troy Grant

I delivered my package to the drop off at EIA, West Jet assured me it would arrive in Victoria on the next direct flight. The package went to Vancouver and sat there for another 24 hours before it was delivered. West Jet Cargo didn't let me know that there was a problem until it was too late to deal with it. Super poor performance. The package was a 2.5 inch binder 8.5/11 inches weighing less than three pounds. A complete fail in executing the task and an additional fail in customer service once the problem was identified. There was no trouble charging my credit card for the agreed upon transaction though!

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