Waterloo, Canada
8 King St S
N/A
+1 5198864811
Kerbside pickupIn-store pick-upIn-store shopping
Repair services
My ring is 70 years old and we needed to get a costume band to match the style. We went to Frank's and the staff were incredible - they were very knowledgeable on my ring style and offered many suggestions on the costume band. We just picked up my costume wedding band and my fiancé's wedding ring today and we are SO happy with the final product. Even with the pandemic, the staff at Franks were a great support in helping us find what we wanted. Our rings were also responsibly priced, especially for my costume ring. I would highly recommend Frank's Jewelers.
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I went in to get two hoop earrings repaired and polished expecting it to be a huge sum, but they did it free of charge. Both visits the staff was super helpful and friendly. I took a look at their chains while I was picking up and they looked beautiful as well.
I'm a little late in writing this review, but I wanted to commend Bob and the rest of the team at Frank's Jewellers. Due to changes in the health of my father-in-law, we ended up planning our wedding in just three days. I walked into Frank's Jewellers 15 minutes before I had to be at the wedding venue, in need of a wedding band. Bob was very understanding of my time constraints, and was incredibly informative as he helped me pick out the band. 10/10 would shop here again.
My husband purchased a gift for me from here. He raved about how kind and attentive the associates were in helping him choose the right gift and were so kind in wrapping it for him (bless his heart he can't wrap presents to save his life). Highly recommend their services!
Update: we bought our engagement ring and our wedding bands at Frank's. Every time we went to visit (and we went a lot, both of my rings were custom made), everyone who we spoke with was patient, attentive and kind. Even when we spent a LONG time arguing about the curve of a mobius strip, Bob was so patient and never made us feel silly. They provided great products, customized every ring to our exact vision and were very reasonably priced. And timely. 100% will return in future and purchase all fine jewelry here in the future. Thank you Frank's!
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