Thunder Bay, Canada
777 Memorial Ave
$$$
+1 8073469441
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Public toilet
Wheelchair-accessible car parkWheelchair-accessible entrance
What is the point of selecting a time slot for grocery pickup when they never bring your stuff out on time. Today we got there at 5 o clock to pick up our grocery. Upon arrival, we checked in and the guy on the phone said “about 10 to 15 minutes.” Now, I understand they were busy but there were people coming in half an hour after us and they were leaving with their grocery. It took over an hour for us to get our stuff. No shopping basket at the entrance. This has happened several times at this location. Also, they don't clean & sanitize their shopping carts.
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Can you get me a good guys doll from child's play
Poor Customer Service. Cell phone department. Called to advocate for a person who has a disability with struggles with processing information and communication and needs extra time in interactions, before posting a public review. I was met with the same defensiveness and lack of willingness to listen the person described he experienced. Could not get a word in edgewise to explain the person's situation as the staff member was talking over me and interrupting. This company needs to train its staff to LISTEN and not be ableist. There was no need to treat the customer, who was expressing frustration with the staff's lack of listening skills as an aggressor. Stop interrupting and listen. Then discuss problem solving. It's not that hard. if the problem gets solved for the customer in a courteous and respectful manner, I will delete this review.
Edited: What is the point of selecting a time slot for grocery pickup when they never bring your stuff out on time. Today we got there at 5 to pick up our grocery. Upon arrival we checked in and the guy on the phone said about 10 to 15 minutes. Now I understand they were busy but there were people coming in half an hour after us and they were leaving with their grocery. It took over an hour for us to get our stuff. No shopping basket at the entrance. This has happened several times at this location. Also they don't clean & sanitize their shopping carts.
It is a Walmart, but it's not even up to their standards. Store is extremely unkept and disorganized. Staff either don't care or simply cannot keep up with maintaining displays outside the grocery area. The small appliances area was a prime example as can be seen in these two photos. Dozens of boxes had been opened and rifled through. The entire section looked like this. On one visit, I watched several people waiting in the Cosmetics section. They had paged an associate several times to be able to access locked products. Several left after waiting 15 minutes and complaining to a manager. Eventually a staff person arrived... but keeping people waiting 20 minutes or more is not acceptable anywhere else.
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Wheelchair-accessible car parkWheelchair-accessible entrance