Wallaceburg, Canada
1405 Dufferin Ave
N/A
+1 2269962517
In-store shopping
Glass Guru has done window installation on two occasions at our home and they have been absolutely lovely to work with both times. They work with our budget, respond quickly to inquiries, and our installer, Scott, is the most pleasant person I've ever met. I will definitely call them again and I highly reccommend them.
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If I could give a negative rating I would. We went to the shop for a storm door and decorative door insert. Scott came to the house 2 days later to measure, stated he would send an email estimate in a week. After 10 days we called,no answer at shop and message box full. Did not respond to emails sent to both the website or shop,tried for 5 days to call. Phone never answered,mailbox full. Scott was all upbeat and helpful at the shop,turned to deadbeat and useless in his dealings. We hear buy local,help out the small business owners. This is the result no show,no contact,no explanation. ....no thanks.
Had some fantastic customer service from hands on owner Scott Bowen at Glass Guru Wallaceburg, Ont.. I had 2 window screens that had to be replaced. Even though this sale wasn't very big Scott still treated me like I was buying new windows for a entire house. His price was extremely competitive and he provided same day service and even delivered and installed the screens at a total sale of 40.00 ( 2 screens)!!! I've read the other reviews before I even dealt with Scott and I'm glad i did. Lets be honest readers there's always 2 sides to every story. Keep in mind Scott doesn't manufacture the windows or doors etc. so he is at the mercy of the manufacturer. What i can tell you is that when I do need new windows/doors I will definitely deal with Scott at Glass Guru.
When things go well the work is great, but heaven help you if things go wrong! Had a front door installed in March 2019, it had a fitting problem...installer came back once but didn't fix it. BBB got involved but couldn't help. It's now December, door allows light to shine thru top left and it is completely wedged shut. 2 days ago I received a reminder in the mail to pay the remaining invoice. I think not!
no wonder people go out of town for contractors,ask for an estimate week ago,never heard a thing.Book with a professional company from Chatham.Window ordered and booked for installation.
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