Victoria, Canada
462 Bay St
N/A
+1 2503828247
I called into Victoria Coal and Heating to get some quotes. I spoke to a lady named Mia, extremely knowledgeable with excellent customer service. She was very professional and very thorough. She answered all my questions and felt very comfortable as she explained to me with a lot of patience. I would highly recommend this company to anyone, thank you so much.
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I was rescued, respected, valued and cared for with kindness and patience by staff at Victoria Coal & Heating Ltd after a harrowing, traumatic experience with a less than honourable heating company here in Victoria, namely Advantage Heating & Cooling Ltd. It happened like this: a furnace technician from Advantage Heating & Cooling Ltd came to my home, dropped a tool inside the furnace, cut a hole in the side of the furnace in order to retrieve it, told me I had a carbon dioxide leak and a cracked heat exchanger at a cost of 2000 tax and labour. Or, possibly I would need an entirely new furnace at a cost of 6000 plus tax and labour. This was repeated to me by his boss in a phone call by me to him that same day within the hour while I watched this young man walking away after damaging my furnace. I called Victoria Coal & Heating for a 2nd opinion. They came to assess what had happened. NO carbon dioxide leak, NO crack in the heat exchanger. These are hard times with Covid threats and concerns in a reduced economy. But, you have to be pretty desperate and unscrupulous to intimidate a senior citizen to bilk thousands of dollars out of them for needless service, and, to coerce employees to go along with that plan. Advantage Heating & Cooling Ltd abuses customer confidence. And, by their attitude and behaviour they put my health and well-being in jeopardy. Victoria Coal & Heating Ltd is family owned and has operated since 1992. That's 99 years and four generations of quality service with integrity and care for their customers. I recommend them with confidence and assurance of quality, safe, efficient service for all your heating needs in the Victoria area.
I’ve only hired Victoria Coal & Heating once so far, and was very happy with the service. I was able to book service for the day after I called. The service man did arrive a hour later than scheduled, but was friendly, communicative, efficient, tidy, and had good covid safety practices. He was able to diagnose, repair, test and service my gas furnace within around an hour -- all with a very reasonable bill. I intend to work with them again with any future needs.
I do not recommend this company. I do not want to leave a long message but feel this is an accurate review. Please be kind and courteous to the people who call your company. Thank you.
Always on time and very professional. I would recommend Victoria Coal and Heating for all your furnace, gas and oil needs. Locally owned and operated as well! Thanks Bruce, Mike and Mia!
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