Victoria, Canada
3340 Oak St
N/A
+1 2503842545
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We've recently purhcased a hot tub from twilight. We are very happy with the service! Words like Reliability, Responsiveness, Clarity, Transparency, Professionalism... all come to mind. Darryl was our initial intro - very informative. Ron, the owner, helped facilitate delivery and came for an orientation yesterday. Simple process. A motor was actually broken - he had a new one installed that afternoon. Amanda has been great on the phone, with (many!) calls from me, as I'm figuring out initial use and chemicals. And - it's great to have a local shop we can turn to for expertise. Highly recommend them!
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The service is excellent. All the staff know their product line or there's always someone else working who is able to answer more complex questions. We keep coming back to stock up on supplies and we look forward to seeing what's new in store as well as all the great staff (Amanda rocks!).
I've been dealing with Twilight Hot Tubs for seven years now and am always impressed with the professionalism, exceptional service and helpful staff at the shop. Ron, the owner, has gone out of his way to ensure I continue to be happy with my tub purchase. Great staff. Great service. Great prices! Thanks.
Amanda was great! Got us a new motor when we brought our broken one in, chino the pup helped too
We bought a hot tub from Twilight over 20 years ago. Twilight has been great at keeping our hot tub going with service and repairs along the way. They really came through during the shut down due to the pandemic. They were able to diagnose the problem I had by phone and talked me through how to replace the part with tips to avoid hassles. When it was time to replace the cover it was obvious where to go for the new one. Exceptional service and a quality hot tub.
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