Victoria, Canada
900 Industrial Way
N/A
+1 8006652800
If there was a rating less than one star I would choose it. I had a portable toilet rental this summer. We had a scheduled pick up, and they picked it up on that date. They continued charging credit card though. When I thought I resolved the issue, money was not returned. A month later, over double the original amount was charged instead of returning my money. They have now charged me over 500 extra and have not apologized once and keep telling me they are submitting for return. The lady on the phone was very inconvenienced by my calls. Terrible company, avoid at all costs.
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The only company in Victoria that could do a same day delivery. Easy peasy!
I second the review that this is probably the worst company I have dealt with in my 25 years of business regarding billing issues. I had my guys waiting around for the Duncan Yard to open on 2 occasions- despite a pre arranged pick up time. Super Save had had no staff at the yard. My guys loaded and unloaded the fences themselves. Then Super Save charges a non negotiable flat rate to use their yard even if they if they do not provide the loading and unloading service . Which is ridiculous - who does this? They tack on administration fees, maintenance fees on invoicing. Not a very upfront company and not a company I would recommend.
3rd time now I've called and been redirected to someone, goes to voicemail, I leave a voicemail and they never get back to me.
I am a small business owner in Victoria and this is possibly the worst company I have ever dealt with. This company refuses to deal with billing issues and is almost impossible to contact. We have been trying to sort out billing errors from almost 18 months ago. Changes to service requests...forget about it. Try to deal with the local rep; don't even bother. Do not sign a contract with this company; you will be sorry you did... unless you enjoy going to small claims court which is where were are likely heading.
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