Victoria, Canada
1700 Kings Rd
N/A
+1 2505984477
Wheelchair-accessible entrance
I am new in Victoria and have now had to take two of my pets here on separate occasions. Both times the staff have been very friendly and the vets I have met so far seem like they really care about your pet and they take the time to really explain things and answer any questions. I would definitely recommend Hillside Veterinary hospital for all your pet care needs!
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This vet recommended my dog to go into surgery to remove a tiny mass lump on his eye (non-life threatening). My dog came out the surgery after being extubated from anesthesia. Tech immediately walked away to attend a different dog and came back 3-5 minutes later to witness my dog lifeless on their table. Did a necropsy and there was no reason for his death (overall healthy dog). I am super shocked to see that they would push for this surgery and to hear that my dog died at their hospital (with full responsibility) which may have been PREVENTED (malpractice and negligence)! Some questions: -Was the tech who extubated even qualified and experienced for the position? Coming out of anesthesia is the most critical time (actively monitor for 30 minutes upon extubating should be mandatory) -Was the extubating premature on a brachycephalic dog considering they already have issues with breathing (suspected his death resulted in collapsed palate or trachea upon extubating) -What are their emergency procedures? Do they have equipment already laid out in the event if a disaster immediately happens? What are they protocols used for such emergencies? -Was the vet understaffed which resulted in the tech to walk away to attend to another dog after being extubated (highly suspect so after several visits leading up to the surgery and other reviews) Till to this day, I am truly devastated that this happened and may have been prevented with proper procedures and protocols. As a result due to malpractice negligence at Hillside Veterinary Hospital, I lost my best friend. They did not take accountability for killing my dog. He was only 7 1/2 years old.
Hillside is a hospital like no other, he staff are immensely compassionate and work so hard to make sure every pet and owners needs are met. The Doctors are amazing, each one being so caring and go out of their way to deliver the best possible care. I am so thankful to the entire Hillside team. I lost my pup Reika in January after her battle with cancer, our Doctors were absolutely amazing and walked me through each step with such compassionate care it made all the difference. When it was time to say goodbye I knew I could count on the staff there to help me through it. I am so happy with her urn, and the generous donation they made to the Ontario Veterinary College in her name. I could never say thank you enough
My cat has been a patient at Hillside vet for 4 years, and the staff have always been kind and accommodating. My cat is not always easy to deal with but they have taken it in stride. We recently moved away and before I could find a new vet my cat had some health concerns. When I called they went above and beyond to advise me over the phone, and have been very responsive even though my cat is no longer a patient there. Excellent service, thank you!
The staff and quality of service at the Hillside Veterinary Clinic are excellent. We never had just one vet assigned to Charley as each took great care and attention to his overall health for at least 10 years. In his last year, they gave us great advice and they always kept our needs and his in check. Recently, and for our toughest day, the team was exceptional sharing our pain and providing the support we needed. Their commitment didn’t end that day - they followed up with a card of genuine individual messages of sympathy signed by at least three vets...impressive. Judy and family.
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