Victoria, Canada
4725 Falaise Dr
N/A
+1 2506585244
Very kind and caring as well as professional and efficient. What a relief it has been to have the guidance and attention of First Memorial through such a difficult time.
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Adrienne Kotyk was very personable, knowledgeable, punctual and organized. She offered all services available with out any pressure to buy everything. She gave me time to think about my options and discuss things with my daughter. Making these arrangements while I am healthy and well made everything less emotional and I am thankful that my daughter will not be faced with difficult decisions when the time does come....everything is looked after and the decisions have been made.
Great service, friendly staff, takes care of everything if you want to pay a little bit extra they will even let most of the bureaus know about the passing which takes the pressure off. Only deducting one star for the high amount of times in a short period I was contacted to leave a review via email and text when clearly there is a lot going on. Bit annoying but otherwise highly recommend.
During one of the most difficult times for my family, we felt lost and unsure of what to do or where to go. First Memorial was suggested by a neighbor and I'm very thankful for that direction. From the first phone call through the whole process the people at First Memorial were very kind and patient. They understood the stress we were facing. Thank you David for being the friend we needed. Thank you to all the people that helped us at First Memorial, it was the ease of transitioning from one step to the next that I believe made it as easy and simple as possible in this kind of situation.
We were very disappointed last week when we went to visit my father's resting place on Falaise Dr. The square for all 4 names had been removed to add another name. Completely understandable. The problem was that when they removed the cover of the 4 spaces they threw a personal memento that my sister had made into the dirt. We picked it up and took it home to clean it. I called First Memorial to express our disappointment about this incident. No one offered to call my mother to apologize, no one asked me my name or for any contact information to follow up with us. Nothing. I cannot recommend First Service. February 11 - it's a little late to ask us to call again. The time to resolve this was when I called on behalf of our family. Now you want us to call again and say what? The opportunity has come and gone.
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