Victoria, Canada
785 Lampson St
N/A
+1 2506866507
My family recently completed a move within our apartment building. After doing a lot of it ourselves and with the help of friends, we were physically and mentally exhausted with quite a lot of belongings left to move. 2 Burley Men were able to come the next day and get that last mile done for us. Paul Q and Santiago did in under an hour what would have taken at least another whole day for us on our own, all with due care and attention.
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BEWARE - CUSTOMER SERVICE IS UNTRUSTWORTHY! Hired these guys to move us from Alberta to Victoria last month, and while most of the move went ok, when we unloaded the last few items, that were packed into the very tail end of the truck next to the back doors, we noticed the packing blankets were soaked - primarily wrapping up the sectional sofa and master bedroom wood bed frame. Unpacking the bed frame we could immediately see water damage to the wood rails and slats - water staining, cracking, depressions and water absorption, warping, etc. This was immediately brought to the crews attention, as I handed them the soaked blanket, and they to my face acknowledged the damage and instructed that I should note it on the backside of the white copy of the waybill. Fortunately the sofa did not receive lasting damage, only needing a couple of days to dry out. Good time to point out the trip through the mountains was quite mild and very wet/rainy, and I suspect the truck box either leaks at the back by the doors, or the catches at the tops of the doors were not fully engaged allowing water to leak into the truck box. After initially reporting to customer service and being told the claim is rejected as the guys flat out lied and said nothing was reported, I insisted the customer service rep retrieve the white copy of the waybill. After a week or so passed they finally got back to us stating they had the copy, gave no explanation on the guys initial false reporting, and stuck to their initial decision to reject the claim. We had acted in good faith at the time of invoicing, paying in full, expecting that any damages would be dealt with professionally and honestly - that was NOT the case. Very poor customer service and a company in my opinion not to be trusted.
We were amazingly proficient, exceptionally productive, and unimaginably simple to work with. While I was ready for their appearance and got together, it was the most straightforward move I've at any point done gratitude to their endeavors. Both effectively explored some sudden difficulties and were amiable.
The movers were careful, efficient and friendly. The price was great with no hidden fees. Would definitely recommend. Great moving company!
They moved me on Valentine’s Day and in the snow!! Props to them!! They backed in my old drive way and loaded up. Then we drove to my crowded parking lot of my new place and they made it work! Amazing. I boxed everything nice before they arrived. They wrapped my dresser doors shut and moved it all in one go. Huge truck they have!
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