Vaudreuil-Dorion, Canada
400 Rue Marie Curie
N/A
+18669797463
Last week I was going to buy some items for my printer, toner, drum etc. and I was told to wait for the Black Friday for free shipping. My order is already above CA50 which means either way I am able to get free shipping but just test their customer service and approach, I wanted to wait until today which is Black Friday. I contacted customer service and asked for free shipping for 37.89 which I was told last week. However, the representative named Camilla told me "Free shipping is available for privileged customers only". Then, I asked so why you guys didn't tell me this and I had to wait for more than a week?. Camilla said "I'm not sure who advised you that". As far as I understand there is no standard and no communication between reps. 5-10 shipping fee not a problem at all but I want to test and to know the company that I want to work with. I am not going to buy 1 item in a year. I need office supplies that cost over 7,000 but these little tricks give me key information about the companies. Then I build my financial relationship based on their customer service naturally. Long story short, don't make promises that you can't keep. Good luck, have fun.
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There seems to be a big problem with the website, Shopper associated with 123ink.ca . Major identity theft. It took us 2 times to cancel credit card to realize what the culprit was. Unless other options are offered, we will no longer purchase from them.
UPDATE : contacted them and even with the video proof they maintain their position on the illegal restocking fees, a real joke. Worse return experience. Basically, they charge a restocking fee even if the item was non-functionning, documented with videos and pictures by claiming "well it was working in our warehouse L0L!!". I spent hours trying to fix that printer and I'm experienced in tech... Buy elsewhere so yo ucan get a proper refund when the items don't work properly, 123ink.ca will steal your money.
I found that generally prices are good, but the quality & service of their product is also lower. I have a toner that is leaving regular spots like the print roller has a damaged spot. I complained and they said they would replace it, but I think they have forgotten about me. I have had a couple toners that leaked toner, but they replaced them but it took a while. They're ok if you want to save a little money and if you are able to go without your printer for a while due to toner problems. I have a local toner store that I use as a back up to replace failed toners and a couple of printers. I'm thinking of switching to the local store to for the more consistent quality and faster service.
bought deskjet HP20 ink. looked every store possible in town but failed. first time customer at 123INK.ca. excellent product. fast service. top rating for sure and will be back. Thank you.
0 customer service, you better go with amazon. didn't get my item and it's been mounts waiting for their reply, I have to go through my credit card CC to get my money back! (see other reviews, many people in the same situation!!)
They cancelled my order for a made up reason. Kept me on hold for over an hour, no one picks up. Still haven't seen this refund they are talking about. Such a hassle and nothing to show for it. They take your money and all you get in return is your time wasted.
I have been purchasing my ink from 123 for many years. Recently, due to an update on my printer, the cartridges I purchased were no longer compatible. I returned a total of 8 cartridges and they quickly reimbursed me even if some cartridges were used. Customer service is a bit slow to answer e-mails, but at least, we have good service !
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