Vancouver, Canada
1089 W Broadway
N/A
+1 6047336116
DeliveryIn-store pick-upIn-store shopping
Good for kids
I've been giving this place a chance, but every time I come here I'm disappointed by the sloppy product selection and regrettable customer service. The Lower Mainland doesn't have any good dancewear stores. Your options range from bad to worse; buy online whenever possible and don't waste your hard-earned money.
like
Selection isn't extensive (for Latin dance especially) but the service was top of the line. April (who I assume is the owner), spent a lot of time and energy helping me find the perfect pair of dance shoes. She answered all my questions, measured my feet, and was so patient in helping me in general. I'd definitely recommend coming here!
I was looking for a pair of ballet slippers but I was contemplating between two sizes so I asked if other customers usually sized up or down. The worker there just said \whatever fits\. Thank you. That was very informative.. The person \helping\ me was not helpful whatsoever. Good selection but poor customer service.
Very poor customer service. The one who helped us on the ballet shoes and the tap shoes had so much attitude and not very welcoming at all. If the shop was very busy at that time, I understand her stress but when we were there, we were the only customer in the shop and there are 3 staffs there. So she was not busy at all. Yet she is very impolite. I asked why the price marked on the tag and the price ringed up from the computer is different. Her reply was very rude. She said with an annoying look that the price tag is outdated. As a customer, I think I am very legitimate to ask about this as I think the shop is fooling people to buy with a cheaper price tag displayed. She didn't give us a single apology on behalf of the shop, but instead replied very rude just want us to leave. \Price tag outdated\ to me it means she is not doing her job diligently to keep things under controlled in the shop. At the end, a more senior staff helped us to refund and re-purchase the shoes based on the price tag. However, the whole shopping experience was very unpleasant, unfriendly and unprofessional.
Wow I was quite surprised how efficient, and knowledgeable the staff were. They genuinely cared and not just about pushing add-ons or making a sell. Personally when staff use aggressive sales tactics I buy less. So guess what happened I drifted around the store as my better half tried on everything in the store. She was happy,I was happy. Thank you dance shop and staff.
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