Vancouver, Canada
1067 900-1067 Cordova St W
N/A
+18777429249
Rude customer service. Made it extremely difficult to cancel. Customer service representative hung up on us after waiting through over an hour of hold times.
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Customer service is terrible. Wait times are long, and service is inconsistent. Services are expensive for what you get. If there was ANY real competition in Canada these guys would be out of business - or would seriously have to pick up their game! I had to call them again today - 3 months later. I was simply trying to find out if they wanted some networking equipment returned, but unfortunately I didn't know the account number the equipment was associated with. This was such a problem for them that they needed to transfer me, and in doing so hung up on me. This happened twice this morning!
I would like to say thank you for your service. We had to unfortunately cancel our business services with Shaw Business. Not only was John awesome and informative (you should consider him as a trainer, great service) but Dawn in the loyalty cancellation department was helpful and great to deal with. Thank you.
Their internet service works some days but cuts out 17 times a day. Other days it does not work, period. Not reliable at all for a business.
BE CAREFUL! Shaw cable has some SERIOUS SECURITY ISSUES that they are pretending do not exist. Someone hacked into the Shaw Gateways Portals of 3 local businesses in our complex on the 6400 block of Surrey. The perpetrator was able to log-in to all 3 businesses via Shaw Portal/Gateways and redirect the business phone lines to a 3rd party. They then ordered thousands of dollars worth of parts, equipment and tools from various suppliers around the lower mainland using the owners names that were also obtained through hacked Shaw Cable accounts. Unaware they were picking up stolen good, when the hired courier companies showed up to pick up the stolen goods a call was placed to the businesses to confirm the orders. Because the calls were now being forwarded to the third party number they received the call and of course authorized the sale... or in this case the theft. Now the 3 local businesses are left absorbing the loss and Shaw Cable is denying any of it happened. Needless to say Telus is scheduled to install their equipment and services next week to all 3 businesses. If you have small business account with Shaw I would strongly suggest changing to Telus immediately. Do a Google Search for Shaw cable security issues and you will see for your self that Shaw is obviously trying to cover up this major security issue. Most of the google pages have been conveniently rerouted back to Shaw Cable Technical Service Page but there are still some articles that have slipped through the their weak security measures.
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