Vancouver, Canada
2299 W Broadway
N/A
+1 6045681960
Online estimatesOn-site services
Gender-neutral toiletsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingDoes not have assistive hearing loop
A bit of a mix up due to the shop ordering the incorrect windscreen for me, and then not receiving a call with the newly scheduled appointment. Could've been avoided but not the end of the world. The priority is that work was done well - which it was. They completed the work in a few hours and they were nice friendly staff. Recommend visiting these guys if you're in the market for their services.
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Went here to repair a broken driver's window from vandalism. They were the closest ICBC glass repair shop. Quoted a 2-3 hour wait, bit finished in 1.5 hours. Speedy service. They called me when it was ready. Glass repair was good, no issues with window. Detractors were the following. Vacuuming was not thorough - I cut myself from some glass pieces between the center console and my seat. Also many glass pieces left in the airflow vent as well. A few days after the repair, the plastic covering behind the inside handle on the driver's side fell off by itself. I tried to put it back on but I noticed the plastic bit on the back was broken off. Probably opened it too forcefully and snapped it. Not a big deal, but would have appreciate the honesty if they told me they broke it at the time.
Novus was able to get my vehicle in the same day that it was broken into. It was a huge relief to have it dealt with so quickly. They weren't able to replace the window because it had to come from the manufacturer, but they cleaned up the shattered glass and wrapped it. They were able to get the window within a few days and repaired it very quickly. The service was great and the staff were friendly and communicative.
I was recommended to this place and am very happy with the results. They were confidant, friendly and made my time seem important to them. And they did a great job! I will come back and highly recommend them.
It's been a pleasure to deal with the Novus Glass team for our windscreen replacement. At reception, Mark was super friendly and the process was very smooth. The technical team did an amazing job and return the car all swept and clean. Hopefully I won't have to come back, if needed, that's the place I recommend and go.
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