Vancouver, Canada
3789 Oak St
N/A
+1 6046887843
Constant barrage of phone calls. No respect. Their marketing department needs to go under with such a lack of respect.
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Horrendous experience and we got off at the first opportunity (in New Caledonia!). Our cabin was filthy, the bathroom smelt of urine, there was hair in the clothes drawers, shelves in the closets had never been cleaned and our private balcony was dirty as were the two chairs, table and lounger on it. There were queues of 100 people for meals, the food quality was poor at best and guest services were a joke – when we left the ship no one even asked us why we were leaving! We have traveled to 70 countries and stayed in accommodations all over the world and this is by far the worse travel experience we have ever had!
This will definitely be the last time I ever cruise carnival. Here with my husband, 11 y/o and 8 month old. The water for the pools is pumped from the ocean and my baby isn't allowed in the pool (no surprise there) but c'mon it's the ocean water. What I don't get is why he isn't allowed in the sprinkler park? If he pooped...it would go in his diaper anyways. Today I was rinsing him off in the outdoor shower and I was told he wasn't allowed on the pool deck at all bc he's in diapers. when I ask them what they have for activities other than the pool I was told he had no suggestions. Why do I have to pay full price for someone who isn't allowed to use any of the facility. He can't even get a spoon. I asked for dish soap to wash his bottles and they aren't allowed to give me soap to wash his bottle and they won't wash the bottle. He told me to use hand soap. The staff is friendly and just doing their job but I'm highly upset, bored and feel cheated out of thousands of bucks.
We traveled Carnival Cruise then because of some reviews of Royal Caribbean chose them for our second trip. We were very pleased with Carnival and not very happy with our Royal Caribbean Cruise. Carnival wins hands down.
Awesome experience
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