Vancouver, Canada
179 Davie St #202
N/A
+1 6046697772
Toilets
Wheelchair-accessible toilet
The staff and doctors are amazing always super helpful, knowledgeable and will go above and beyond to accommodate us when they can. They are very professional and treat people with care! Thank you (especially the front desk staff! It’s really nice to feel genuinely helped, especially when you are vulnerable and sick)
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You can make an appointment unlike some other walk-in clinics. The doctors are friendly and exhibit good bedside manners (except Dr Chase who is inappropriately touchy and condescending). The ladies working at the front desk are often impatient. Expect to wait up to an hour after your scheduled appointment time comes. They will not email your receipt if you make a payment over the phone. Only snail mail, fax, or you have to go to the clinic in person. Archaic way to serve clients.
I have been coming to this place for a while and while most of the doctors are great, the receptionists could use some more manners. I'm not sure if anyone has heard but there is this thing called Covid-19, a global pandemic. I did the self assessment online and it suggested that I seek a Covid test but does not say from where. I called Aquarius medical, thinking, you know because it's a medical facility they might know where to go. The lovely woman on the other end of the phone told me 'you should like call the nurses helpline or google or something' and then hung up on me. Cool, thanks for the help!
If it weren't for Dr.Tong, I would definitely never be returning here. He is AMAZING! The receptionists are extremely rude, have a lot of attitude, they have giving me incorrect appointment dates twice already (they say one day but its actually another?) Whenever I try to call and make an appointment they just answer and put me on hold without even asking and leave me on for more than 10 minutes and don't return back. I have seen many poor reviews about the receptionists, I think it is time to for this clinic to take action. And an excuse to say it is busy is not an excuse. My best friend and her sister use to work there few years ago, and yes, they were always busy, but always made sure to not only have a smile on their faces for the patients but also have the utmost respect for everyone. Please fix this as this is a major PROBLEM. When patients go to the doctor, it is for a reason, that may already make them feel uncomfortable or sad, the last thing they need is the receptionist to treat them poorly and make rude comments (while eye rolling and giving attitude). Aquarius Medical Clinic - fix this!
I got an IUD insertion here, process was quick and I only had to go in the clinic once. Dr. Zahynacz was great in answering questions and she was very knowledgeable. The front desk ladies weren't bad either, I didn't have to wait! Would definitely recommend to girlfriends wanting an IUD.
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