St. Catharines, Canada
19 Yale Crescent
N/A
+1 9056419981
The customer service at TRK is amazing. I purchased a coupler from TRK as they had the best pricing and from my research had a great product. TRK staff (Lisa and Alex) and owner (Thomas) worked collaboratively with me on a design that would work with my unique thumb design; however, the thumb curvature (curves into bucket) prohibited a design that would allow for an effective setup and TRK could stand behind. I respect TRK as they put quality of their product above a sale. I would definitely recommend TRK and will use them again in future.
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Don't buy from this company. This did not even last long. 2nd Tine is cracked already. DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! IF YOU ARE READING MOST RECENT REVIEWS LIKE MEGAN AND OTHER NEGATIVE REVIEWS, IT SAYS IT ALL. **** DO NOT BUY FROM THIS COMPANY ***** EVEN EMPLOYERS TALKS TRASH ABOUT THE OWNERS. ****DO NOT WASTE YOUR MONEY ON THEM ****
PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY! Purchased a grapple not even 1 year ago for a use it was specifically purchased and made for and it has failed and broke more times than I can count. They refuse to honor their warranty that they offer when you purchase even though the issue is proven to be the quality of the grapple. I am an honest business women and would not leave this review of I did not need to warn others of what my company is going through with the downtime this brand new grapple has caused me. RESPONSE TO YOUR RESPONSE: Abuse? I bought the grapple to load garbage into trailers and thats all it does. It was made for that purpose! I assure anyone reading this review this grapple has been down more times than i can even now count as i have lost track. I have spent more money trying to cover the times it has been down then it is even worth in value.
I have used TRK Attachments for the last couple of years and found that the products that we have purchased have been great. Terrie Cornell is an exceptional asset to them in that all I have to do is call and she takes care of making any request happen. The friendship and professionalism I have received from Terrie, Brigitte and Thomas is above and beyond great and this is a big part of why I keep going back to their product.
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