Mirabel, Canada
16500 Montée Guénette
N/A
+14504381255
From the moment you drive in for your appointment you are treated courteously and all necessary info is already in computers. While waiting the waiting area is very clean and free coffee. One is able to watch work being done on vehicles which is nice to see. When vehicle is ready they come and get you. Service is great. Job well done by all employees.
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Bougth a Scion IM 2016, Bad choice, it is a summer city car. I had to change brakes 40,000km, Car way too low, trim unstable fell of due to its low clearance, lower trim fixed to the car as a child toy (lego style), i named mine Tom Thumb for the parts left on the road. I got stuck multiple times on snow in winter, not enough power when merging on a country road, had to change hydraulic oil (brake, traction, ABS) at 48,000 km to honor garantee (a first for me) and very disapointed by Toyota as I felt not heard nor understood by their customer service departement. I used to own, Celica, Echo, Yaris' Matrix, Supra these never gave me any problems. The IM mechanical system is sound (minus brakes and power). But it's conception not Canadian savy. I return the rental with 60,000 km after 4 years. Due to the fact that I needed to purchase a winter car....
I like to keep my vehicle clean, and it is always dirtier when I leave the dealership. Today I had 'service 2' on my vehicle - 195. They took my car at 9.23 and finished about one hour later. The oil change was included. Then I had the rear brakes cleaned. I was told it would be 40 minutes (but the technician was on break so the timing was uncertain) - so about 30 minutes work for 82. So now I understand the high cost, as somehow the charge appears to be well over 100/h. They told me they were cost competitive. But I can get an oil change and inspection done for 75. Last time at this dealership unless I go there for parts. My wife has a new Mazda, and gets an oil change and inspection for about 60 at her dealership. Too expensive, and no visibility on where your money is going.
Very BAD service there ! like the previous review don't waste your time and money there .....what they say and was not done Anti corrosion - NOT APPLIED IN THE DOOR AND WAS PAID I WAS SUSPECT AND UNDID MY BACKDOOR PANEL and nothing was applied 0 455 charge for office work was never told back door rubber was badly glued had to re do my self Dogs hair and poop was NEVER WASH AND SUPPOSE TO they delivery the car dirty inside and when i return to get the work done they would not even talk to me...and i was ignored ..... BRAVO Toyota ST-Jerome NEVER AGAIN
Wanted to say thank you to the service department for taking care of a small but annoying problem while we were traveling to Tremblant. While the Tremblant dealership would not see us, the st Jerome staff was willing to take a look and do their best. They quickly addressed the issue and charged a very reasonable amount for the work. It was much appreciated.
Excellent service!
Very nice dealership full of professional and dedicated people. Go see Eric (salesman) I've done alot of business with him and I'm always grateful for he's service. All the people I've sent to him had great comeback about the experience
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