Toronto, Canada
500 Keele St #102
N/A
+1 4167772247
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I bought a Ynot Wildland Scout Pack. This is a great pack! They also have excellent customer service.Thank you.
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I purchased a Tuck and Roll in June 2014, the plastic buckle broke for the second time in winter 2020. I asked YNOT to ship me a replacement buckle, as they did 2 years ago when it broke for the first time. YNOT asked me to pay 410 for shipping and tax, or ''if you feel adventures you can find these parts at MEC or sewing supply shops''. I expressed my disappointment since the backpack has life time warranty, and a replacement was shipped to me for free in the past, YNOT's response was ''The backpack does have a lifetime warranty but it only covers the general construction of the bag such as sewing, binding, straps. It does not cover normal wear and tear which the buckle falls under'', and ''the previous sales rep from then was probably not aware of how our warranty works. If a buckle keeps breaking perhaps YNOT should not use low quality parts and invade their life time warranty. The sales rep's attitude was hasty, unfriendly and unhelpful. I will never purchase an other YNOT product again. YNOT? because the above mentioned reasons.
Great bags and great customer service. I bought a YNOT bag 5 years ago and had a part on it that needed replacement - even though they don't stock it on their website anymore, they still had the part and were able to send me a replacement (and extras!) at no cost. The bag has been very durable with daily use for the many years I've owned it. Highly recommended!
Been about a decade and my bag is as good as new!
Very helpful right from contacting them through email. Arrived to the shop and greeted with a smile. Thanks again ynot for helping me upgrade my bag with the Cobra strap.
Amazing service and product! Highly recommended. Recently bought the Wildland backpack and it looks like it will last an extremely long time. I love the features, sturdiness and the design/style of the bag. I wanted to visit in person to see how the bag fits, and compare models, and to my surprise I was also given a discount, so I also recommend visiting them if possible. I will definitely be a repeat customer.
Absolutely terrible customer experience. Bought a backpack that has open pockets on the side which fill with water while biking. When asked if there is a modification that can be made to cover the pockets the response was: “there is nothing I can do” over and over. For a shop that touts itself as a custom, bespoke & local. It does not do anything to act as such.
I went here to get a new bag, came out with the best backpack I've ever had, I use it for hiking commuting and everything else in between, if you want a good quality bag go to YNOT!
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