Toronto, Canada
2 Bloor St E #1200
N/A
+1 4169640322
Wheelchair-accessible entrance
Steer clear of Spectrum. I would like to express my extreme disgust and disappointment in Spectrum's PSW services. We had a PSW, Emma, come in and out of our home for about a year. She would routinely show up late, leave early, and refused any additional requests that were within our rights (making conversation with my family member). She would often leave without saying goodbye, enter without saying hello, and declined our requests for conversation/emotional support during the time. On three separate occasions, she tried to convince my family member to give her more hours after LHIN provided us with more hours for care. We feel taken advantage of since she never stayed the full time. I will not stand for this kind of behavior that is likely happening in other homes, likely without any witnesses. We have a recorded conversation between a family member and Emma where she became aggressive to us. I have left a few voicemails about this feedback to her supervisor, Lillian, and it seems like no accountability or disciplinary measures have been taken to ensure that this doesn't happen to other families like ours. Incredibly disgusted by this experience, and we will be requesting a different agency to provide PSW services in the future, and sharing our experience with others so that other families steer clear of Spectrum.
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The coordinator needs to be helpful and attentive when someone is requesting for assistance for week days and times. Please be polite and caring after all this is home health care for Seniors. Service is new for some families and these are families under a lot of stress.
Great experience with Spectrum! The nurse who cared for my parent was caring, on-time, and went above and beyond to take care of my mother. Thank you for your dedication. This is a top-notch organization.
Worst agency to work for! As a PSW, the company does not care at all about their employees treating them like they do not matter at all. No benefits and bad pay. No respect and care for employees. Cheap agency. Also they will assign you clients after your day is done without asking you first. Disgusting. With this pandemic going on, everyday is like a battlefield working long hours with this agency but not a single dollar salary raise and still no benefits. Overall terrible agency. Will resign soon.
Foot care nurse was very attentive and gave me great tips on how to deal with bunions
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