Toronto, Canada
484 Danforth Ave
N/A
+1 8777599291
We had used Ari's services for a trip to Greece in the past. This year we decided to book with Ari's at Skyway Tours once again since our first dealings with him were positive. My spouse and I requested seats by the window. We were shown the seats chart and were assured of this. What wasn't mentioned was those seats were only for the Germany to Greece 2.5 hour flight. Our initial flight from Canada to Germany for almost 8 hours had us placed in the undesirable middle rows. 50 days after booking & 1 week prior to our departure I went on line to view the aircraft seat chart & discovered this error . Of course we were upset; for all we knew the flight could have been fully booked and we would have been stuck with no seating alternative. What would have happened if I didn't check the seats?! An email was sent to Diane to rectify the seating errors. We received a call back from her informing us our email was rude, the seat changes were done & then promptly hung the phone up on me.!!! Perhaps Ari made an error and there is no blame placed on him; he has always been a gentleman. Unfortunately we can't say the same for Diane today. Perhaps she had an off day & I just happened to be her punching bag.
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Booked 3 flights over 5 years for Europe and the U.S. for family trips, Danny was always able to beat anything I found on line. Every thing when smoothly with not problems.
Dealt with Perry for all our travel needs- Excellent service, smooth transactions all the way through- Thanks!
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I had received your company's name as a suggestion from a friend who has used your services before. I was specifically given Aris as a contact person to work with. I first spoke with him on Feb 3, 2015 regarding a honeymoon that we wanted to book. I provided him all of the information and what we wanted to do on the trip and he provided assurances that he would be able to help. He said it would be a quick turn-around; a couple days. A week goes by and I didn't hear anything. I emailed him after the week and didn't get a response. After another week, I called again, and he said that he didn't get my email. I resent it. A couple weeks go by with no response, and then I called. He said he was very busy, but he had completed all of the research for our trip and recited it to me over the phone. He said he wanted to send me all the information and would email it to me for review. After a week of not receiving it, I called him back. He once again recited all of the information that he already completed. Aris said he would email it to me within five minutes of hanging up. Still no email. At this point, I was very frustrated. My fiancé had some free time, so she called this time. She spoke with Aris, who again recited all of the details of our trip. She made it very clear that we wanted to book our trip since others were waiting on some of the specific details for their plans. He said he would email the details so we could review them and book them(we have been ready to book the trip since he first told us about what he found). She repeated to him that we needed the information that day(the same information that he already had), or we would be forced to find someone else to book our trip. I am sure you can probably figure out what happened next. No email. It is very unfortunate since we heard nothing but good reviews and why we reached out. We were hoping to book our honeymoon, but have been met with disappointment over and over again. For over two months. Unacceptable.
Deli
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