Thornhill, Canada
385 John St #7
$$$
+1 9058895517
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Repair services
A very nice company to do business with. Staff are very knowledgeable and you can trust them to listen carefully to you when you explain what your needs are, and then to recommend the most appropriate tool for the job. Very prompt replies when making inquiries by email. I highly recommend this company.
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In May 2017, I purchased a Stihl MS261 saw. It was a fantastic experience. With Aaron Engelsman's guidance (and the knowledge I gleaned from my chainsaw safety offered by the Ontario Parks Association [OPA]), I was also able to purchase all the appropriate accessories so that I could be productive and safe on my woodlot. I was also pleased with the after-purchase care I received from Thornhill Lawn Equipment’s parts/service desk (I went through several [sacrificial] aluminum chain catches as I learned how to properly tension my saw’s chain). Aaron patiently listened to my experiences as a new chainsaw owner, and was able to diagnose what operator error was causing copious chain derailments. I am a weekend forester/farmer, yet I felt like I was a respected customer and was treated like a valued client. I felt enthusiastic about owning my first high-performance Stihl power tool. I had such a good experience that I suggested to my spouse that we purchase our next power tool, a BXMC34B Wallenstein Chipper Spreader, from Thornhill Lawn Equipment. I picked up our shredder/chipper on October 2, 2020. It was fully assembled. I’m looking forward to moving it up to our woodlot. Our customer service this time was not good. My wife felt she was patronized and talked-down to by the salesman. I will buy additional gear from another dealer. That is a pity.
Speedy phone and email replies - that's how they got my business. Picked up an awesome mower earlier this summer and decided to care for the lawn myself this year. Loving the new tool!
Quality work been going for years. Helpful, informative and professional. 20 stars if possible
It is not happy experience. When we go here for exchange back pack, at first they tell us they not have it in stock. But when we come in at second time, the store tell us they do not take it back for exchange
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