Stratford, Canada
10 Downie St
N/A
+1 5192717003
Wheelchair-accessible entrance
Put a new hard drive in a MacBook Air. Good price and great service. Would definitely recommend.
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Apple sent us an email that our 2015 MacBook Pro had a battery recall. At the time, we were traveling from the Galapagos Islands to Bonaire, a little island off the coast of Venezuela. BEing far from an Apple store, we knew we were heading to Stratford and Apple said that The Compudoc is a certified Apple reseller. While in Bonaire, we gave them a call and they said that they could process the warranty recall. Upon arrival back to Canada, we dropped our MacBook off and just 4 days later, it was fixed as good as new! The staff, Eli, Brady & Jeff at The Compudoc are all very knowledgeable and helpful in processing our recalled equipment. We highly recommend these guys as they took care of us. Our MacBooks is part of our livelihood as we have a YouTube channel that we publish our travel & online business videos to each week. Thanks so much for your help! We're back up and running because of you guys!
Went to buy a printer for our iPad and I phone, only had one printer in the store and he wasn’t sure if it would work with our iPad or iPhones, when I asked how much it would cost he didn’t,t know and said it would take along time to figure if out. Guess they didn’tt want our business
We had a new wireless printer to install. We called Compudoc because of problems. Dillon responded with hard work and expertise to solve an internet problem. Dillon's professional approach to solving my problem is very much appreciated.
VERY poor customer service during my visit... My phone was not working (wouldn't turn on) and I tried to fix the issue through my laptop at home. Couldn't figure it out, so I took both my phone AND laptop to Compudoc looking for help. Was told very bluntly that if I had tried updating my phone from my laptop (which I had to no luck– got an error code) and it didn't work that there was othing they could do about it\... they didn't take a look at anything, didn't hook up my phone to a laptop and try it themselves...nothing. Went to the Apple store in Waterloo the next week and the very helpful Apple Specialist fixed my phone within the hour. The issue was not overly severe, he had just taken the time to try updating the phone from his laptop and lo and behold it worked! I came in to Compudoc as someone with little to no knowledge of technology (hence why I went to a certified Apple Specialist store), and the staff didn't even take the time to try to figure out how they could've helped. It was also DEAD in the store, so it wasn't like they were busy with other customers. Compudoc should take some customer service tips from a page in the Apple Waterloo's book. Will definitely be making the drive to another store from now on.
Deli
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