Search Icon

TELUS Store & Koodo Store - Authorized Dealer Custom Cellular

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Fort St John, Canada

customcellular.ca
Cell phone store· Burglar alarm store· Internet service provider· Security system supplier· Telephone company· Cable company· Security system installer· Telecommunications service provider

TELUS Store & Koodo Store - Authorized Dealer Custom Cellular Reviews | Rating 2.3 out of 5 stars (8 reviews)

TELUS Store & Koodo Store - Authorized Dealer Custom Cellular is located in Fort St John, Canada on 9600 93 Ave #1360. TELUS Store & Koodo Store - Authorized Dealer Custom Cellular is rated 2.3 out of 5 in the category cell phone store in Canada.

Address

9600 93 Ave #1360

Phone

+1 2507856115

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

...
Write review Claim Profile
R

Ryan Tutt

The girl helping me (I believe her name is Samantha) constantly interrupted the service work she was doing to check her phone, every 5-10 seconds she would get a snap chat notification or text or fb message. She would stop the computer work for helping me and check every freaking message while I watched. Then she would continue asking me questions needed for me to return the defective product I purchased literally a week or so prior. She didn’t do this once or twice she did this well over 30 times and literally replied to msgs and laughed out loud then would re-focus back at the task at hand. I spent 1 hour 15 minutes waiting for her to type up a return and register my new Apple care plan for me. I get checking your phone during downtime if you’re at a desk with nothing to do. But in front of customers? Very unprofessional. And she was new and needed to ask for help constantly so being new and spending time on your personal cell checking texts and social media messages when your the one supposed to be helping me, just rubbed me wrong and felt very offensive.

E

Evelyn Laing

I am a support worker for adults with disabilities. I went to this location with someone I support so they could purchase a new phone. They have signs up stating only 3 customers in the store at a time, and 1 person per family (due to Covid 19) We waited in a line up for 40 mins to get in. When we got to the front of the line we were told by the girl working inside that only one of us could come in. Both myself and the person I support explained that I was their support worker, and it was important for me to be with them to support them with making the decision. We were told "sorry but you can't come in" There were no other customers in the store at the time, only 2 staff members, there is absolutely no reason I can think of to be blatantly refused service! I tried calling the district manager twice, it was confirmed by an employee that my messages had been given to the manager, yet 5 days later I still have not received a phone call back! This was a horrible experience for both myself and the person I support and is completely unacceptable. I wanted to give management a chance to speak with the employees, but the lack of communication from management tells me they don't care. I will be going directly to Telus with my concerns! Fair warning, this store is not inclusive at all!

B

Brandon Dixon

wont even answer there phones, just send you to voicemail wanting a detailed msg and thell get back to me.... takes 2 sec to pick a phone up and asnwer a question that could lead to a person coming in and buying a phone. if i could give 0 stars i would.

T

Tara Babcock

Unbelievably rude service. More interested in their telephones than helping customers. If they were my employees they would be fired.

C

Ceejay Stark

I had a terrible experience a month ago at the old Petron location in town and then ended up losing that brand new phone I had just bought. There was no way I was giving them more of my money and I bought a new phone out of town. The ladies at the fort St. John totem mall location were absolutely wonderful when I had brought in my new phone to be setup and have all my information transferred. These girls went above and beyond to help me and make my experience with Telus a great one! If shopping local to fort St. John, I highly recommend using the totem mall location over the old Petron communications location! Thanks so much ladies for all you help!

D

Duane Wallace

One star is generous. Three girls sitting there - I'm assuming all employees - on their phones, not once acknowledging customers in the store. Another group of patrons entered and stood at the counter. None of the employees made an effort to go to the front of the store to assist them. I felt as though I was inconveniencing them by being there. I did not like the atmosphere in the place. I was shopping for a new phone given my term was up on my current device. I left and went down the mall to the Bell kiosk where I was immediately asked if I needed assistance. Will strongly consider Bell for my future cellular needs.

D

Dustin Roy

I've been in there three times now. All three times I was the only one in the store. Couldn't get them to look up from their phones. Seemed like it was an inconvenience for them to answer a simple question. The Telus store on the highway by Rona is the better bet. Love Telus. Hate this outlet.

N

Naomi Vander Linden

McKenzie was great. Focused on seeing my set up all the way through to completion.

Top 10 companies in Cell phone store category in Canada

Close