Stratford, Canada
1067 Ontario St UNIT C3
N/A
+1 5192729795
Wheelchair-accessible entrance
I have been a TELUS customer for many years, I was in the store recently before the holidays to upgrade my device. I must say the staff at the Stratford location are AMAZING!!! 10 stars! I loved how they were working with the COVID rules, screening customers before entry and following cleaning procedures to keep themselves and their customers safe. I always recommend TELUS to anyone looking for a new cell provider as the staff at this location are #1!
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Robotic non empathetic employees working for a corrupt corporation. Weaponizing Covid to their own purposes. Covid regulations at retail locations in the mall are not all the same. Customers are spoken to outside the store and than potentially let in if they answer ‘No ‘ to all of the covid questions. My complaint is that I witnessed a senior citizen being supposedly assisted outside of the store. I noticed the store clerk go back into the store and come back to the senior a few times. The time lapse was approximately 10 to 15 minutes. Not once did it occur to the store representative that they should ask their Covid health questions and get them over with, and then invite the senior into the store, vs. Making the senior wait outside, the store was completely empty. I noticed the senior struggling to hear the representative speaking to them from outside the store as the more music was loud. This was very frustrating for the senior and this was very frustrating for me to watch. I kept thinking to myself just ask your questions and let him in. Zero respect was given to the senior in this manner, zero empathy, zero courtesy. Uncaring mindless employees not taking note of simple human kindness to offer a senior citizen a bit of courtesy.
Very helpful staff
Best Telus store in Stratford for all of your Telus needs.
Always incredible customer service!! We've been coming here for YEARS! Excellent staff!
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