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SWAROVSKI RETAIL FAIRVIEW #16 TORONTO

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North York, Canada

swarovski.com
Jewelry store· Watch store

SWAROVSKI RETAIL FAIRVIEW #16 TORONTO Reviews | Rating 4.1 out of 5 stars (8 reviews)

SWAROVSKI RETAIL FAIRVIEW #16 TORONTO is located in North York, Canada on FAIRVIEW MALL, 1800 Sheppard Ave E #2036. SWAROVSKI RETAIL FAIRVIEW #16 TORONTO is rated 4.1 out of 5 in the category jewelry store in Canada.

Address

FAIRVIEW MALL, 1800 Sheppard Ave E #2036

Phone

+1 4169160504

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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K

krystina deluca

I really enjoyed shopping at this Swarovski! All of the sales representatives are super helpful, they helped me purchased holiday presents. Cheers!

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Jack Yan

Buying a nice gift but feels like in a flea market received the service like in a Dollarama.

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Lexa rae

Absolutely amazing experience. I wish I grabbed the young gentleman’s name because he was an absolute joy to deal with and made my day! I brought in a necklace I bought at a completely different location and when the woman I talked to said there’s nothing she or the company could do the young man came and spent an hour untangling my necklace! He was kind, pleasant, and had a great sense of humour. Will definitely go back just because of him! Although the female worker was a bit out to lunch lol

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Rachael Ly

I’m not reviewing on products because it’s the same in all Swarovski stores. I’m reviewing on the service, horrible!! The manager, that is! Such a crook, full of attitude. I’m a member, spent over 1700 a year and got a gift of a pen. Walked in there, stood there for over 5 minutes, NO ONE cared to ask. They were not busy, just didn’t care. Showed the girl the email to pick up. She said she can’t give it, asked why, she said speak to manager. So be it, spoke to manager, he said I’m getting a book. I said the email says a pen and I’ve gotten that for the past 2 years. Nope, he said “they don’t give out pen, just book”. So I asked “why do you think I got an email for a pen?” Again, “nope, we don’t give out pen”. I can clearly see the attitude! I walked out of that store, told him I’ll never come back there (and never did). Went to Yorkdale location, told the employee the same thing. Right away, he explained the reason is that the company changed policy, they switched notebook for a gift. BUT, that only counts if I got an email saying I get a book, but since my email shows pen, that means I got it BEFORE the change was made. He gave me the pen I deserve AND the book too, for all the trouble. What the heck?? Same situation but the difference is big. Anyone with a fraction of a brain would know to at least give an acceptable explanation and some respect, everyone deserves that. I have emailed Swarovski head office to complain, I hope he got fired, I don’t know if he’s still there because I never went back to that place. I don’t even feel bad saying that, he is not fit for that job. Go home and learn how to treat others with respect before going back to the workforce!

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Marian Botros

I went to write a special 5 stars review for Vlad He is an amazing sales person I went with my kids and before asking me what I am looking for, he showed them the disney characters so they got busy.. I was looking for an older style and he helped me to find it from everywhere. He is the best.

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Ruchi S

Originally, I went to Markville mall to exchange a watch worth 450, since it is close to my house. However, after experiencing the horrible customer service, I called the head of Swarovski customer service department and was told to go to Fairview. As soon as I entered the Fairview location, it was genuinely a day and night difference in terms of customer service. EVERYONE there was super friendly and welcoming. They helped me so much and really made me feel at ease. They even went an extra mile to make sure I had the best service and made sure my needs were met. They did not hesitate once to exchange my watch and treated me with respect. I would highly recommend going to the Fairview location if you want good service - especially considering you're spending hundreds of dollars. You want the best service; not rude employees who don't even want to be there and treat you like trash. I would drive the extra miles to go back to this location and purchase the items needed just because of how great they made my experience.

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Chris Nyx

One of the best Swarovski locations in the GTA. Great, kind, and quick service.

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Nas H

Went to do a exchange. A male manager brush us off and wasn't helpful

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