Surrey, Canada
13425 King George Blvd
$$$
+1 6045854511
N/A
Terrible service. With so many U-hauls around, I won't ever consider calling them back again.
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Bought a brand new tank today and went there for refill the propane for the first time. a guy came a help me but after few tries he told me that the valve on the tank is broken so the propane couldn’t fill in. He told me to exchange another tank and come back. I didn’t believe what he said so I went to other place to fill my new tank. And, of course. My tank get filled without any problem. The guy in U-Haul who helped me really didn’t know what he is doing. Really disappointed for the first time experience and probably will not coming back for the service.
Unfortunately this location has untrained staff and gives out false quotes... when you get there your vehicle is unavailable and thus here comes the upcharges... moreover when asked if any other locations have available equipment, we were told NO... but online, we snagged up all we needed in 25 minutes and are on our way. Please step up and have the staff here on the same level as other Uhauls.... I've been using Uhaul for years and never had a bad experience!!! Until today.
I just got very bad experience of rental Van in U haul. The staff did the process irregularities! I went to rent the Van at 6:30pm. They let myself to find the Van at the exit where without the lights! I check the around of the Van with my iPhone’s light!! The staff did not tell me need to check the roof of the Van. Which I was the first time rent the Van there. I only drive the Van for one hours. After I return the Van by myself. The over charge me 350 dollars for unknown roof panel scrape. While I find them, they can’t provide me any evidence that I did this damage. It was extremely disgusting!! I dispute of this payment!! I suspect this damage was already there before I rent the Van. And they parked the Van in the dark on purpose! It was a trap! I called the customer service but on one there! I need a people account for this problem!
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