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Surplus Furniture & Mattress Warehouse

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Kitchener, Canada

surplusfurniture.com
Furniture store· Furniture accessories supplier· Furniture wholesaler· Appliance store· Furniture accessories· Home goods store· Mattress store

Surplus Furniture & Mattress Warehouse Reviews | Rating 4 out of 5 stars (4 reviews)

Surplus Furniture & Mattress Warehouse is located in Kitchener, Canada on 1295 Courtland Ave E. Surplus Furniture & Mattress Warehouse is rated 4 out of 5 in the category furniture store in Canada.

Address

1295 Courtland Ave E

Phone

+1 5198950012

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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R

Rhea

I have bought furniture here on two separate occasions, most recently a bed. Amazing service. The two men I dealt with, Steve, and another man whom I unfortunately didn't catch the name of, were phenomenal. Excellent customer service, straight to the point, super friendly and great senses of humor. Since I knew what I wanted, I was in, out, and had my car loaded up with the bed in less than a half an hour. The young man that loaded up the car was very friendly and did a great job. Would definitely recommend this place, great service, and great prices. The store is very clean and open so you can easily find what you need.

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Daniel Choi

I needed a mattress after my bedroom was flooded from fire upstairs. Dan asked&showed me what I exactly wanted. No bs push-over sales tactics. Gave me lots of time to make a decision. Thanks Dan!

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Katie Caissie

I spent a few thousand dollars on a bed set. The Queen beds have four slats but I was assured that would be fine and I didn't need a box spring. because of the cheap construction there were multiple issues with the bed, and it took a lot of days for people to come up with a solution. There are a lot of sighs and condescending attitudes generally over the phone. The first time the bed broke it took four days and I spoke with four different people to get to any solution. The next time it broke I was told that this was the last time they were going to be able to replace the pieces for me even though the bed had only been with me for less than a month at that point. I ended up going to Lowe's and getting some lumber to support the mattress and everything is great now. Unless you're willing to spend extra money to actually make the furniture work I wouldn't really recommend buying from here. I don't know if it's just me but when I spend a few thousand dollars I expect the product to not break multiple times and for the service to be less ridiculous.

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Samantha Claeys

The only reason I am giving this place a 4 star and not 5 is because of the company they move with. Everyone at this location is absolutely amazing. Super nice, super helpful and super forgiving. I cannot sing enough praises about their customers service and professionalism, and the prices are fantastic. My only bone of contention is the company that moves their furniture. The day I moved in, the company forgot to drop off my furniture. The guys inside were super helpful and gave me an upgraded box spring, 2 VERY comfortable pillows for free and I was on my way. The next day they delivered it, but only wanted to do curbside and not bring it up like they were supposed to. I was at work and had to speak to them on the phone to get them to do that part of the delivery. Then they couldn't bring the sofa upstairs because the hallway was too narrow. I said to take it out of the box and we could remove the railing but they wanted no part of it and really just wanted to run off. We went back to get a new couch so it would fit upstairs. Again they were super helpful and kind, and even waved the few extra dollars that it cost to get everything new including and armchair. I am getting my things delivered tomorrow, but they have assured me that they will speak to the drivers and even get us a new one if they refuse to do their job like they did. Honestly, I am looking forward to tomorrow as this time I know they have my back. I highly recommend their furniture as it is great quality and great price. If you can get it yourself I would do that, but I am confident that after the incidents we had nothing like this would happen again. Update: was brought in without a hitch and they even set up my armchair and sofa for me. Redeemed.

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