Stratford, Canada
404 Erie St
N/A
+1 5192730976
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Bought our bullfrog hot tub here. The beat prices elsewhere and they have lived up to their warranty as we had a small leak. Excellent service!
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The challenge of getting a pool during Covid was answered by Custom Leisurescapes. We purchased the pool online well aware of the supply chain challenges inflicted due to COVID. Received our pool and had a missing part - one call and resolved that day. Any issues or questions we had with pool were addressed professionally and timely. Will recommend them to family and friends for sure!
Very helpful and knowledgeable staff. Have been getting spa accessories here for some years.
I was immediately greeted up arrival and asked if I required any help. We have purchased our spa from this facility and I was in to pick up some supplies today. They were able to bring up my history on my account and sell me exactly what I required. Thank you for a great shopping experience.
We are here at the store at 8:45 waiting for store opening at 9:00. The parking lot has a few other cars also waiting. At 8:55 my husband gets out and stands at the store entrance. At 9:05 a lady gets out of the car beside me and opens the store. This lady was parked beside us for the whole 15 minutes waiting to commence her job at 9:00 (she started at 9:05). My rant isn’t about expecting someone to start earlier than required it’s more about customer service. In this case customers were left waiting while the clerk sat in her car. It was as if the clerk didn’t care. This is poor customer service. Given there are 2 other pool companies within the immediate area I would think that there would be an competitive attitude towards providing superior customer service. They didn’t have the part we were looking for so we took our business down the street.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance