St Thomas, Canada
9789 Sunset Rd
N/A
+1 5196310430
Toilets
Wheelchair-accessible toilet
I made an appointment with Dr. Must for my dog to be seen today. She was to have her diet and weight evaluated and also the concerns about her medication addressed. She is also in dire need concerning her anal glands and previous imaction. I arrived at the appointment only to be told that Dr. Must was not available to see Ruby and the technician understood that Ruby was just there to be weighed. I informed her that if that were the case I would have had her weighed when I was there on Tuesday to pick up her medication. I am now faced with taking Ruby to the emergency veterinarian. I am majorly dissatisfied with the recent way things are being handled. Covid makes it difficult for everyone but I do believe it should be possible to book an appointment and expect to have the issues addressed.
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We have been bringing our pets here for several years and the service has always been top notch! They are very patient in explaining any issues and answering all questions in detail. They have been with us through all the good times and so very caring and considerate when tough times come. My cat has been through 2 rounds of kidney failure, once at 8 years old and the other at 14....and both times the staff was tremendously thorough, doing everything possible for his recovery and comfort. Thanks to them he’s still with me and is doing great at 16!! ️
It was my first time contacting this vet to see if my animal could get an emergency apt, I understand they get booked up but the woman on the phone was so disrespectful and spoke to me like trash, I’m kinda glad she was though because I now know to NEVER take my animals there, and I will be informing everyone I know not to bring there animals here. If you don’t care about the animals don’t care for them, find a different career path. Pretty upset that I haven’t even stepped in the door and have a rating like this.. sad..
I cannot thank the amazing staff at Elgin Animal Hospital enough for taking care of our dog Darla in a time of need. We adopted a dog who required regular veterinarian services. At the time we were with another local vet clinic. Our pup was treated by this other vet clinic, sadly receiving poor veterinarian service & zero aftercare. She was left with an infection, in pain and with open surgical wounds from a general spay and dew claw removal. The staff at Elgin did not hesitate to get our fur pup seen quickly and cared for with the highest level of compassionate care possible. Not only do I have the privilege to work professionally in partnership with this fine team, I now have them as our family vet clinic. You truly put our worries at rest. I highly recommend Elgin Animal Hospital.
Friendly and great service, my little Chance got Spayed recently and they took great care of her.
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