St. Catharines, Canada
250 Dunkirk Rd
N/A
+1 9056849264
Kerbside pickupDeliveryIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I went to pick up my web order this morning #16837185. I did not want to drive through the back “mud” area so I asked the male cashier ( no name tag) if I could have the order delivered curd side in which He responded with “No, I can give you a refund or you can go and buy it some where else” so I asked for the manager which he responded with “go to the service desk”. The agent was helpful and arranged for the single item to be brought up from the yard. When exiting the store I mentioned to the male clerk that I understand the customer is not always right but the customer is a customer with no response or apology except from the female clerk who rudely asked me to leave the store, wow! I am in need of 700 sq. ft. of flooring and a new BBQ I will take the male clerk’s advice and go some where else...
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Purchased Olympic Summit Stain And Sealer. Mountain Cedar Semi Transparent. Looks great!
Bought a bunch of flooring that was on special. They did not have enough boxes at the time of purchase. I Was told to come back in 4 days and it would be there. It unfortunately was not and I was notified that it wouldn't be there until january. The manager at this store named Mike went the extra mile for me. He sent a employee all the way to a Rona in Erin Mills to retrieve the flooring that I requested. I am very grateful for him doing this and I will certainly be coming back to this store for future purchases. That is what i call great customer service. Thank you Mike.
I have never had a good experience with this particular Rona. Anytime I call in I am dealt with in a rude manner (it ALWAYS seems like an inconvenience, one person at the service desk answered the phone with \what do you need?\). The only saving grace here is that the people in the yard are friendly and knowledgeable. I'd rather drive to the Welland Rona where I know my business is appreciated. Do better.
This Rona store is a safe , friendly and has very professional staff. I have ordered product in store fore later pick up and also ordered on line. I have never had any issues and they always call when the order is ready to see when it’s best for me to pick up. Love this place!!
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Wheelchair-accessible car parkWheelchair-accessible entrance