St. Catharines, Canada
221 Glendale Ave
N/A
+1 2899216629
In-store pick-upIn-store shopping
Wheelchair-accessible car park
It is hard to find good leather these days that lasts. With my limited knowledge in leather, the gentleman at the time told me that all they sell is the top most quality of leather known as full grain or top grain leather; it truly shows as my wallet is aging so nicely! And not just that, I got my name engraved on it as well! GREAT BUY!
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I bought a wallet from Hides Canada for my girlfriend as a gift. I put the order in a bit late, but after calling in, they pushed my wallet through custom engraving and shipped it so it arrived before the weekend. Great customer service, free custom engraving and, of course high quality leather products with a lifetime guarantee. I would recommend Hides Canada for all of your leather purchases.
I put in a custom order (knife roll) near the end of January for a birthday gift for Feb. 08. I was told it was not a problem. I followed up the week of and was told that the order was delayed for a week. I was told that since it's late, I could have a 10% refund. I called the following week (Wednesday) and went to pick up my item on Sunday and was told that it still wasn't in. The store didn't have the courtesy to call me to let me know that it wasn't in. I was offered a 10% refund. I returned the following Wednesday and the employee wasn't told about either of the refunds and the transaction took half an hour. I ended up with only a 10% refund for an item being delivered almost 2 weeks late and am pretty unhappy about how entire situation finished. I would have been fine if they had told me when I placed the order that they couldn't meet the requested date. Then, it would be my decision of whether I place the order or not. Obviously, customer service is not as important as making the sale. I sent an email on Feb. 23 to reinforce my complaint and I received no response. Although the finished product is fine, I will not be buying from Hides again.
Rob was fantastic and very knowledgable with the products, he was a huge help!
I recently purchased a duffle bag from Hides and I love it! The quality is amazing and it fits everything I need, I was also lucky enough to get it on sale. Highly recommend!
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