St. Albert, Canada
9A St Vital Ave
N/A
+1 7804606900
Reviews absolutely say it all...................I am so thankful that our mother's stay was short at Youville as if she stayed any longer, I'm pretty sure she wouldn't be with us today. This place is horrible!!! Management really needs to be more involved to see what’s really going on in this place. I am so glad that we removed our mother from Youville and place her in a more compassionate, well organized, professional, clean, Long Term Care site. I would not recommend Youville to anyone.
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The upper management needs a reality check.
absolutely terrible would not wish that on my worst enemy 4 years ago my uncle almost died at youvile we got him out bruised all over they said he had fallen but it didn't look like it it looked like he was beaten he died 7 days later from his injuries
A staff name Diane who works here. Takes pictures of kids, their parents, & their vehicle outside the adjacent daycare. When I approached her she told me to mind my own business.
It seemed like a very nice place to start with but, as time went on, my dad was given less and less care and attention. He didn't ever want to get out of bed but he was supposed to be up for meals, per doctor's orders. This didn't happen after the first month or so. When I finally moved him closer toe he had very bad, black bedsores.
They have an awesome pet therapy program. It is nice to see the furry paws bring a smile to the residents and the staff. Research shows that pet therapy works for the body, mind and soul. The volunteer coordinator who over sees this program deserves kuddos.
My mom is quite happy theire she is well taken care of she loves the staff and she is a parapelegic.
My Mother is in Youville and seems to be getting less than attentive care. She can barely lift a teacup yet has fallen out of bed twice breaking her hip and now her ankle. Not to mention all the other falls in their care, without breaking bones. I've taken pictures of infected bed sores on my mom's ankle that are 3/4" wide and essentially a hole! How can this happen, how long a period is she neglected?! They won't return my calls or letter to explain and I don't know where to turn to help my Mother. I'm heartbroken that I can't get help for her.
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