Edmonton, Canada
10340 71 Ave NW
N/A
+17804390801
I ordered railing for a client beginning of oct i was 30 to 45 days it took 3 months to get it i had to threaten to pull my order before i got action its the second time it happened i will never do business with them again.
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Purchased a railing for my parents to help assist them with their mobility up their front steps. I was led through a showroom by a very nice and knowledgeable gentleman and the end product was installed quickly by their guys. Start to finish I was very pleased.
Pathetic business practices, constant lying. We paid for and ordered railing for a client over 2 months ago. We call every day asking for an update and they say they will have an update by the end of the day. They never call back. Our clients deck is 8 ft up and has no railing. Our clients are in their 70’s. We have ordered lots of railing over the last 6 years from this company but every year they get worse with customer service and communication. This will absolutely be the last time I put up with there garbage. My clients a furious and I am unable to update them. You are a joke of a business and if necessary I will use our social media platform to make people aware of these shady actions.
DO NOT HIRE THIS COMPANY. DO NOT WASTE YOUR TIME CALLING THEM. The worst customer service I've ever encountered. Every other review here that states they don't call anyone back is 100% accurate. Almost 10 weeks of chasing them only to find out that they weren't taking me seriously and they weren't interested in my business. no call backs, no computer system, no credit cards. The only reason I chased them this long was to match the existing railing which was done. I'll take my chances elsewhere.
Very disappointed by the customer service. I tried for 2 weeks to get someone to come check my property for a quote, and I kept being promised someone will show up in the coming few days. 15 days later and 2 follow-up emails, no one even called to apologize for the delay or even say things will be delayed. I had to cancel and surprisingly nobody even acknowledged the email I sent to cancel. I called another family owned business in AB who sent their agent within 48 hrs.
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