Sidney, Canada
2280 Harbour Rd
N/A
+1 2506561405
So far so good. They all seem to know what they are doing. They are busy but still have time to tell you the truth and give u honest answers. They will work on 2 stroke engines.
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Great people, easy to deal with know their stuff totally recommend.
Zero stars to these guys. After having our boat for about two months last summer (and specifically referencing a sea test), we picked it up (at the very end of the summer). Kids had new life jackets, everyone was excited. 20 minutes into the bay, the engine died. I called them and was informed that it was \almost 5pm on a friday and besides they don't help out when a boat breaks down\ . The level of garbage customer service is alarming. We had to pay someone to launch their boat and tow us in. When we checked the gas tank and fuel lines they were filthy and had not been cleaned even though I was charged for it. I dropped it back off and was met with a ton of excuses. I told them, for a second time, to do what they needed so we could have a boat that worked. We picked it up and the same thing happened. Hasn't worked all summer, but we paid nearly 5000 for the boat to be \fixed\. They took no responsibility for their mistakes, fixed nothing except the boat trailer, and offered no apology whatsoever. Don't trust these guys. Use anyone else.
Nigel and his mechanics did great job on my Evinrude G2 which had problems with steering and reverse since day none , which nobody could fixit. Finally i am enjoying my boat again.
Recently I was in for my 300 hour service on my G2 300 Evinrude's and I have to say this place is first class! The staff is friendly and very accommodating with customer service being their number 1 priority. There was a mix-up with my haul day to get the boat on the Hard and needles to say I was more than impressed with how everything was handled. Over the course of the service I popped by at night to see how things were coming along and the technicians took the time to talk to me, and show me some things they were working on while working on another project late at night to get that client back in the water as soon as possible. To often people in the service industry take advantage of the fact that you have no choice and there will always be another customer so client retention is not their concern, nor is customer service. I can tell you from personal experience this is NOT the case with the Team at South Island Marine. Tremendous experience and will only work with them from here on for all my boating mechanical needs. I look forward to working with them again. As a side note, if you have been thinking about repowering I would Highly recommend the new Evinrude etec for which they are also a dealer I believe. The power and fuel economy are beyond anything I could have hoped for (600 hp uses less than my single 225 on a much smaller boat), while producing very low emissions and a sexy customizable sport look. They will not disappoint!
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