Sherwood Park, Canada
2002 Sherwood Dr
N/A
+1 7804643010
In-store shopping
They told me to come in any time for a chip repair. I tried to email and call to make an appointment since I have kids and that is what is recommended during Covid. I was told that I could not make an appointment, but that they would accommodate me whenever 3 showed up. So I showed up and they said they couldn't fit me in.
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Had my windshield replaced recently. Made mistake of not inspecting vehicle when I picked up. Later I noticed my border on passenger side was not flush. Further inspection I notice my roof drip inserts / clips were missing on both sides. I took vehicle back to address the poor workmanship (see pic)/ missing roof inserts. Eric Schmidt(asst mgr) came out to vehicle & made excuse sometimes inserts \fly off in wind\ (they have clips so this does not happen). Eric went to back & came back with a work order with only my first name, no year & different writing oof inserts missing\. I stated I was not informed of this when I came to pick up. Eric also said roof inserts / clips are not removed to replace windshield. When I emailed Crystal glass later the reply stated they do not inform customers on inspection report it is only used for their office. Simliar situation happened to a customer 2 months ago( see review) Crystal glass broke insert clips & did not assume responsibility ( clips had to be removed to insert windshield which means inserts were removed as well). In this customers case it was 800 to replace. I have since contacted dealership to replace to the cost of over 100. Save yourself the headache / cost & take your business elsewhere in Sherwood Park. Update: I was contacted by regional manager Mike Phillips. He picked up my vehicle from work, installed the roof drip parts(at their Argyll location),reimbursed me for the cost & dropped off my vehicle back at work. I am very happy it was resolved & happy with the outcome. Thank Mike & Ryan.
The Staff and Management was a great pleasure to work with. Really enjoyed my experience there.
Crystal glass did an excellent job. We called and got the windshield changed within 24hrs.
Very pleased with the work they did. They reattached my moulding on my windshield and it looks good as new. I'm coming back to them for my business.
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