Richmond, Canada
9220 No. 3 Rd
N/A
+1 6042773161
Toilets
We had an extremely negative experience at this office. It's hard to even know where to begin and it's been something that has caused our family a lot of unhappiness. We brought our new puppy to this animal hospital to get his regular vaccinations. Upon booking we had requested a specific vet who we had dealt with previously with our prior pet. We were assured that he would be who would see our dog. That unfortunately was not the case and our appointment was full of miscommunication and discomfort. When we received our puppy back he was extremely unhappy. Obviously no human or animal is happy getting shots but we were unable to really get any useful information from the vet who saw him. They could not get us off the phone fast enough and it was extremely upsetting. We called with some concerns about his behaviour that night and never received a phone call back. We have since gone to another animal hospital that has been nothing short of wonderful and has reassured us that our experience here was not normal. We were not advised anything about deworming, pet mental health and a whole whack of other things our new vet is helping us with. Overall, Richmond animal hospital was not caring, not knowledgeable and cared more about pumping pets in and out to make money rather than caring about these animals that mean so much to their families. Shame on you.
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Have dealt with Dr Mike at Richmond Animal Hospital for several years. He and his staff are very compassionate and caring ..he is there for the care of the animals not to take money that doesn't need to be spent. I can honestly say they are a very honest n caring clinic.
Dr Obi is a wonderful vet. Very caring. I always feel like my dog is in great hands. To reach the hospital to book an appointment however, or to call to ask a question....prepare to be on hold for 20 mins, only to be put on hold again. It would be helpful to improve this process.
I cannot thank the Richmond Animal Hospital enough. They just saved my pet's life, and helped us out with the cost. Due to Covid, both myself and my S/O lost our jobs and could not afford treatment for our ferret, but the wonderful staff at the hospital did everything they could to lower the cost. Thanks to their kind hearts and incredible empathy, we were able to afford surgery for our baby boy and can bring him home today- healthy. This is BY FAR the best animal hospital I have ever been to. Highly highly recommend this place for all of your fur babies' needs.
Finally found a reliable vet practice! Support staff are friendly, understanding and non judgmental. Brought in our senior cat that we took in 10 years ago, thinking it would be a temporary homestay. I guess she grew on us more than we would have thought! Came in on suspicions of hyperthyroidism. Previous vets that I have visited have been condescending and/or pushy on high cost procedures while underplaying alternative treatments that may not be as profitable. Pricing is transparent and fair. I believe financing is available for those who require it? Owning pets are expensive - double check! Finally, Cindy, the receptionist? And Dr. Chipperfield were both extremely professional and patient. Genuine concern was shown throughout the process. Would highly recommend! Great experience though. Social distancing is maintained. Bonus: pictures of Kitty, our 15? year old grandma cat leading up to her visit.
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