Richmond, Canada
12011 Mitchell Rd
N/A
+16045725747
Very poor customer experience. I entered a parts request for a 215/70/16 tire using their online form. After 3 days without a response I called, and was happy to hear that the tire was in stock. I used to go to Ralph's all the time, so I didn't have any expectations of pleasant service, but I always liked the experience of pulling my own part from their yard, so I took my 9 yr old son hoping to turn it into a bit of a father/son junkyard experience. I totally understood when I was told that my son could not go into the yard with me. Safety 1st, no problem with that whatsoever. That's when problems 2 and 3 happened. Not only was the tire not there, but my son had to put up with coarse language in the office (presumably from staff) while I was in the yard. I searched and searched for the tire making 3 trips altogether. Twice I returned to the office where I was assured that the tire I was looking for was there. In the end, when I gave up, there was no apology for my trouble. Moral of the story: Don't trust what they tell you on the phone, and don't trust them when they tell you that it's OK for your kids to wait in the office.
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These guys suck! Customer service doesn't exist. I asked him to take a quick look in vehicle to see if the part I need is on the dash and they couldn't be bothered. Just a bunch of useless people how could care less about doing their job
Service was poor, but not in the way you hope. You want a grizzled old guy that mocks you for not knowing enough about your car. This was more a 'vapid teenager' kind of bad service. I really felt like I was interrupting their texting, Prices weren't competitive either. I can pay too much, or be treated poorly, but not both. For what it's worth, it's the cleanest junk yard I've ever seen.
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Deli
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