Richmond, Canada
11771 Hammersmith Way
N/A
+1 6042723104
I bought a Makita 1/2 impact wrench a few months back, tool was working great and all of a sudden it stopped working, I sent in for warranty and makita sent it back in a plastic bag in pieces and said it cost more to fix than it’s worth, water damage, I never had the tool drowning in water or left out in the rain after being used, I used it in the rain, I use all my tools in the rain, this impact should not of stopped working because of the rain. There must not be proper seals in the tool, Makita should give me a new tool.
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Worst customer services in town. On guy business!
Pretty garbage service. Told my angle grinder was disposable and that it would be 70 to replace it. Why would I di that when I can buy a new one for 60? Funny how they say they stand behind their products, never have for me. Looks like I'll be switching to a more reputable brand in the future.
Awesome staff quick Service
I had a fantastic repair experience with Makita Richmond...Living on Vancouver Island it can be a challenge to access quality repair services on the lower Mainland...Recently, I sent over a couple of Makita power tools to Mike and the folks at Makita Richmond...The tools received an inspection and repair estimate and once I approved the repairs they were repaired and returned to me..The full turn around time was less than a week! I am very pleased with the service I received at Makita and will seek them out in the future if I need power tool repairs...Thanks!
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