Richmond Hill, Canada
200 West Beaver Creek Rd Unit 13
N/A
+1 9055347008
If I could leave a zero I would. Purchased a 3 piece set with a warranty. One has a defective lock. Then the seam came undone on the large case. Took 7 months (almost 8) of repeated follow up to get an offer to replace one case - with a non matching item- and to cover the cost of repairing the other. So after chasing them for 7 months I have to find someone to repair, pay for it, and then hope they reimburse me. And at the end of the day I won’t have the matching set I purchased. Their excuses were never ending: a company transition, email server issues, and repair guy retiring... DO NOT PURCHASE TROCHI LUGGAGE.
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I just wanted you to know that, since you replaced my son's suitcase in June 2019, the suitcase has travelled to Brazil, Gibraltar, Scotland, Spain, the US, Papua New Guinea and Australia. It is still intact and he has had no problems with it at all. Thought you might be interested in knowing how well it has performed. Great product.
Had one of the wheels come off the 28" unit, as well as a problem with another of the wheels. Really big problem trying to haul it through the airport. Contacted Trochi. Provided some documentation and photos and they shipped new wheels which are easy enough to install. Great company that stands behind their product guarantee.
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