Richmond, Canada
8060 Capstan Way
N/A
+1 6042781790
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
The management team, specifically store manager is great with people. The office is clean and tidy, they do call/text reminder, they have new loaner vehicles. My experience with them was absolutely not smooth. I think their service team is either not experienced or not passionate about their work. I had to back and forth numerous times for corrections. Why there's no proper quality control to not have customer come back for corrections? Work was so awful which I expected this from no name shops! I went there because of their brand and thought they are detail oriented, but not happened for me. Manager himself apologized many times for every mistake which I thanked him but why not proper supervision at first place??
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My work hours are unpredictable so I had a hard time confirming a drop off and pick up time but they were really accommodating of it. Super quick and professional. I don’t think any of my visits lasted more than 15 minutes which just meant they were efficient. I got a clean courtesy car. When I picked up my car, it was super clean inside and out. Jacky and his team were great. I especially love the text updates since I usually have my phone on silent. Definitely will come back if had to (hope not).
Had some minor work done on my Ford F-250. Everything went smoothly and efficiently, completed on schedule. Good job thanks
My experience at Craftsman Collision in Richmond was superb! The damage was discussed, appointment was made and the work was completed quickly. Great service and friendly staff, would definitely recommend using them for your body work, my car is as good as new!
The service and work that this team provides never disappoints! I was so impressed with the results the first time I brought my car in, I did not hesitate to come back when I got into a 2nd accident. I have a busy schedule, so it helps when communication is clear and that the job is finished when they say it will be. They even did the courtesy of dropping off my fixed car and taking the loaner vehicle back when I didn't have time! Would highly recommend!
Deli
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