Kitchener, Canada
17 Manitou Dr
N/A
+1 5198950606
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Our new hot tub arrived Friday and we couldn't be happier! As new hot tub owners there was lots to learn and consider in making this investment. Our research led us to the Master Spa line at Premium Wholesale in Kitchener. After only one hour with Kevin and his team, we had a comprehensive appreciation of the different options, and a decision at hand. It was one of the most efficient and productive hours I've ever spent! This team knows their stuff, and take a sincere interest in understanding the individual needs of the buyer. I believe we have have been matched with a product that will provide years of enjoyment, and I look forward to continuing to work with the Premium Wholesale team over that time!
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Absolutely a great place to come buy a hot tub and swim spa! They're a Master Spas dealer, which already is one of the best brands of hot tub brands out there. Great customer service from the staff and from the sales manager Kevin. He goes above and beyond to get you a great deal while being honest, blunt, and never speaks poorly about another brand. If you're considering to buy a tub, you'll definitely want to consider this place.
Professional and courteous service from all of the staff. The sales manager, Kevin, was extremely knowledgeable and accommodating for meeting and discussing the various hot tub models. Utilizing Kevin's expertise to match our needs to a hot tub we purchased a Twilight Series 7.2 and couldn't be happier.
Just got my Balance 7 from Premium Wholesale. They're amazing. The fastest soa company in the city. No one else had spas until at least April. I ordered in November and got mine in December. I was a bit lucky. Jonathan was a great sales rep. Super friendly and helpful. Totally recommend these guys.
After researching Hot Tubs, we wanted to go with a Master Spa Model. We contacted Premium Wholesale by email with our questions. Jon answered quickly and asked us what we wanted in a hot tub, made some suggestions and sent us links so we could research further. When we visited, they were on display in the showroom and he guided us through our questions to help us understand what we really wanted in a Hot Tub. he didn't steer us in any way. Very helpful and not pushy. Christian, the owner also gave us some great tips and advice. We selected the HL-8 Model and feel the price was competitive and the value was good. The Delivery team were fantastic, friendly and took great care unloading, moving and placing our Hot Tub. They also provided good tips for getting it started up. We're very impressed with the follow up service. I had a few questions about my water quality and went to visit to have them answered. Kevin was incredibly helpfu;. He has a lot of experience and knowledge and shares it in a helpful way. I've been back for chemicals and water testing and every visit has been a positive one. Friendly and helpful. Everytime I email a question to them they answer quickly.. We're really happy with our Hot Tub and glad we purchased it from Premium Wholesale. Good people, selling good quality Hot Tubs and providing good value. Follow up service is good too. Highly recommend Premium Wholesale for your Hot Tub or Spa purchase.
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