Delta, Canada
3885B 96 St
N/A
+16045900097
Great experience. Vivian is awesome. Looking to go every week!
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First time ride for our daughter today. We went for an hour first ride. Lady that helped us was amazing. Very nice stable. Cool Pony (unicorn?). Very, very patient with our 7 year old. Of course we will now have to come again...
Family owned and operated,non profit organization. Relaxing safe environment allows people of all ages to horse ride, with little or no experience needed.
Wonderful people and a help place if you just need some poney time
Thought I had a good rapport with Candice @ Pony Pals. Had my daughter go through more than half a year worth of weekly riding lessons. As I took a break during the winter months, upon summer we decided to go back as my daughter loves horseback riding. Over a month of emails and phone calls to simply schedule lessons, their very poor customer service and lack of professionalism caused me to waste of a month of possible riding lessons somewhere else. I have emails proving that 'they were going to schedule me and there wouldn't be any problems with the times I was looking for', ultimately that changed when I complained that it was taking too long to book sessions. I have run multiple businesses throughout the years, successfully at that, I explained that it doesn't take 2 weeks to reply to an email or phone call, that is just poor customer service. It is very obvious they couldn't handle this critique. I was willing to go through the process to return to a place I thought I had a good rapport with. But I guess my business wasn't worth it. Please note that I would buy blocks of sessions, pay all up front, and never complained when their 30 minutes of horseback time was cut short on a regular basis to 22, 24, 25 mins. Without reason at that, just cause they don't keep good time. I gave Candice multiple opportunities to rectify the situation, to date she hasn't. So be it. Better schools out there that are not driven solely by financial reasons.
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