Pickering, Canada
860 Brock Rd UNIT 5
N/A
+19054207665
I went there to get a simple chlorine refill. There were 3 staff. 2 young kids and an older gentleman. All were very rude. The girl had no clue about social distancing and actual touched me as she walked pass, with no mask on, to get to the debt machine. The young kid that filled my chlorine container just started to walk away after filling and when I asked if it was ok to carry the filled container through the store he said “I don’t care!” And just walked away. I told the older gentleman that everyone seemed very unfriendly and he said “WHAT DID YOU SAY!” I told him I thought the staff has no customer service skills. Didn’t even answer me. Boy I guess they only care about people that spend a lot of money?, or do they. Last stop there and will spread my thoughts to others. Amazing especially since you would think during this time companies would be very happy to have any business. Shop elsewhere or nothing will change with these big companies.
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What can I say. Never have I seen a store run so poorly. Sending employee's out side to ask what you need and they have zero clue of the part you need, and than walk away from you, not giving any answer. But letting the folks go in the store through the side and pay for their chemicals. That is defeating the purpose of what you are trying to do. Clueless!!! How hard is it to say yes or no we carry or don't carry Hayward plumbing parts. Don't send people outside if they have no clue. Not sharp at all. Will not recommend this place to anyone.
My favourite place for all my pool needs going on 10 years for my supplies honest and good intentions for all there regular clients if you do not need Chemicals they tell you honestly that you don't need no upsales just for the sake of selling a lot of Chemicals
Takes a little more time with distancing, but ran perfectly smooth well there. Line went quickly. Very efficient.
I called about a replacement pool filter cartridge, and the teen employee told me they had what I was looking for and to come to the store. After driving 60 Kilometers to get there they had nothing even close to what I needed. Do yourself a favor before going- talk to an employee who knows about pools!
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