Pickering, Canada
637 Kingston Rd
N/A
+1 9058398399
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I purchased a Freestyle spa in the summer of 2019. I dealt with Drew who was pleasant to speak with and knowledgeable about their products. There was good follow-up communication from their staff as to when my unit would arrive and scheduling the delivery. They showed up at the arranged time, delivered the unit without issue, and came back once the tub was full to make sure everything was working well. I have always been treated well when in their store having water tested, whether I was buying chemicals or not. This year I had one small issue with the tub and I was extremely impressed with their quality of service. My call was returned quickly and Rob came out to take a look the next day. He diagnosed the problem and returned with the parts to fix everything. I would highly recommend Diplomat to anyone!
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I could not be more pleased with Rob and the rest of the crew at Diplomat Pools & Spas. Extremely knowledgeable and professional. Because of them, my family and I have enjoyed our backyard this winter more than we have in the last 30 years combined. The spa they recommended is running great, no problems whatsoever! I’ve had the spa now for 7 months (since Aug 2019). Thanks to Rob and Diplomat Pools & Spas, our backyard can now be enjoyed every season.
Rob and the rest of the team at Diplomat are great to deal with. I purchased a hot tub there two years ago and whenever I’ve had issues or needed advice they’re quick to help out. Highly recommend. Some of the negative reviews I’ve read here are highly suspect based on my experience, so take them with a grain of salt.
Very professional service for all your pool needs from staff and manager know what they doing very glad I found this place unlike any other place thank you for great service
I called Diplomat about a minor leak inside my gas heater. The woman on the phone was extremely rude, and She kept insisting that she could see from her records that I wasn’t balancing the water, despite my telling her repeatedly that I balanced the water weekly. She kept talking over me and wouldn’t listen at all. She kept insisting that my heat exchanger (3 years old) was probably corroded and, for 210, Bremner would come out and “look at it”. I have always had great service in the past from the staff there. It’s too bad that one person can spoil history. I will not be returning there.
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