Calgary, Canada
219 9 Ave SE
N/A
+1 4032997275
Wheelchair-accessible entrance
what can I say. it's a parking lot.
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I have a difficult time thinking of a worse company to deal with in Calgary. They nickel and dime people to death and never maintain their lots. My company pays for my monthly parking and Impark is so poor to deal with that I've decided to give up my parking to take the bus out of principle. I recently drove up to Edmonton to trade in my vehicle for another. I forgot my monthly parking tag in the old vehicle so the dealership mailed my pass back. In the mean time, I called Impark who were only willing to issue me one \do not ticket\ order to their attendants. After that, they said that I'd have to pay for daily parking. Pay for daily parking even though they can clearly see in the system that I'm a monthly subscriber. 250/month and they still wanted to get a few extra days of daily parking out of me because my tag was in the mail. Truly a gross company.
I am not sure where to send this complaint but I will try multiple Avenues till maybe I can get some accountability on behalf of your company, Impark. I work for a company in Calgary and they have the Impark system in place for parking. I pay the cost of parking there but often, the payment machine is \out of service\, so I call in and after really long waits, I get through and they get someone out and I’m excused from payment then. Yesterday, it was out of order again but this time I did not have the time to wait as I had a meeting, so I left a note. When I returned to my car however I still got a ticket of 50. I call in to talk the issue out and get transferred to a non-enthusiastic rep. She then informs me about a past unpaid ticket as well from more than a year ago that I had no idea about. Frustrated, I asked for details but got very little and long silences of annoyance. I don't understand that if someone does not receive the ticket in the window for whatever reason, how will they know they receive one? And then what happens next, do they get reported to a credit agency and have their credit messed with without even knowing they had a ticket? This made no sense but the rep also made no effort to explain it and told me there was nothing I could do about it. Sounds to me like a bit of a corrupt system with no way to dispute an issue. WHAT ON EARTH CAN I DO ABOUT THIS??? I am an accountable person and always pay my dues so when a situation like this happens, I will go out of my way to be heard. This situation is not fair and needs to be rectified. I will keep trying to get this message through. Disappointed.
I have been at lot 249 since June of 2013. Earlier this year a large construction project commenced across the street. Parkers have been subjected to daily road closures and detours daily, The resident homeless people live on the grass strip and air out their blankets by hanging them on the fence. ( the lot is a couple of blocks from the homeless shelter, so vagrants are plentiful). The construction people are now using the lot to load and unload equipment, and blocking access to the rows of available parking spots. And for this , I got a notice last month that the monthly charge has been raised substantially ( now 220.) because Impark takes such pride in themselves. -
I have a parking ticket, which I genuinely believe is not valid, the Impark auto-phone-message coyly suggests my option would be #4 to 'discuss'. But despite trying to call several times a day for several days in a row the robot system just tells me the old and tired message: 'we are experiencing a higher than normal # of calls'........... and then ........ 'please try again another time'. What a great way to disserve and annoy (apologies to the LAPD for parodying their famous motto)
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